Successful defense of client in a personal injury claim, revealing fundamental dishonesty through surveillance.
Learn moreThorough negotiations, social media monitoring and surveillance helped reduce this personal injury claim by 75%.
Learn moreWe secured a 90% liability deduction in a complex case where a claimant undertook a task he…
Learn moreTrees are great for urban areas – however, once they mature, they can cause structural damage through…
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The claimant alleged an injury from slipping on a spillage while walking up a flight of stairs…
Learn moreOur policyholder was faced with an employment claim by an employee, alleging they suffered a back injury…
Learn moreA claim was made by an individual who allegedly tripped and fell in an accident while walking…
Learn moreIn a recent legal case, the claimant’s representatives presented a claim regarding damage to width restriction bollards.…
Learn moreWe handled a case involving repairs to a bridge parapet, and the local council submitted an invoice…
Learn moreAfter a plumbing malfunction left a homeowner with significant damages, it became a question of finding out…
Learn moreOur client produces a popular TV show, on which the Injured Party was employed as an extra.…
Learn moreAs part of this bold transformation programme, our client wanted to create an intuitive and responsive digital…
Learn moreOur client, a large UK government agency, was facing challenges with a transactional backlog and identified that…
Learn moreAt 1pm on 7 March 2023, a contracting company working on a former school in the Beeston…
Learn moreOur insurer client instructed one of our consultant Forensic Engineers to determine how an engine fire could…
Learn moreAfter a cast iron lamp column was damaged, our client asked us to validate claimed repair costs…
Learn moreAfter a fuel pump at a service station was damaged, our client received a claim for £125,379.71…
Learn moreWe recently investigated two fire damage claims on major motorways; however, between the claims presented, the physical…
Learn moreWe recently received two suspicious claims regarding bridge parapets, which are high containment Vehicle Restraint Systems (VRS),…
Learn moreDuring the spell of record-breaking temperatures that hit Europe this Summer, a large fire broke out in…
Learn moreWith customer experience (CX) transforming so rapidly, customers’ appetite for digital solutions is only increasing.
Learn moreThis long running claim began when the roof on a new building failed after the building was…
Learn moreSpecialist pet insurer, ManyPets was looking to embark on a demanding recruitment drive to move from using…
Learn moreGreat teamwork keeps loss adjuster moving in floods.
Learn moreA static caravan was extensively damaged and written off after a fire.
Learn moreStudent suffered crush injuries at work, claimed she was unable to work, culminating in a Schedule of…
Learn moreOur client had received a claim for damage to farm machinery, a Fraser slurry FV9000 tanker which…
Learn moreOur adjuster was experienced in cavity wall insulation claims, and used their knowledge to win an appeal…
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Policyholder lied repeatedly to our Investigator about having been a previous victim of crime.
Learn moreClaimant alleged they had collided with another vehicle driven by a third party whilst pulling out of…
Learn moreFollowing the notification of loss for a motor claim, our special investigations team were given the task…
Learn moreIn the recent case of Sameer v Marsal, defended by our legal solutions, Keoghs partner Damian Ward,…
Learn moreWe implemented new report templates, guidelines and goals for a leading US insurer that have been used…
Learn moreCustomer admitted to hospital on weekend following issues with high blood pressure
Learn moreWhen a 2019 Mercedes Sprinter van used regularly for business purposes related to Amazon deliveries was damaged…
Learn moreIn the height of quarantine during Covid-19 our claims team received two claims for sandstorm damage to…
Learn moreOur insured’s vehicle, a 2018 Audi, had been struck whilst parked and unoccupied causing expensive damage
Learn moreIn 2017 we received instructions from a client in relation to a former employee who was claiming…
Learn moreThe customer reported some accidental damage to a laptop, her son who is autistic had dropped it…
Learn moreOur insurance client wanted to test the effectiveness of an automated approach to fraud detection.
Learn moreThe Supporting People Team within Caerphilly County Borough Council historically has a magnitude of information to go…
Learn moreSophiya Adam is an Insurance Advisor at TL Dallas, currently working towards her Insurance Professional Level 4…
Learn moreA claim was submitted by a policyholder with respect to a burglary allegedly discovered on the morning…
Learn moreAt the height of the first national lockdown, our Property Claims team in Hanley received a claim…
Learn moreDLS set themselves apart through their genuine insurance specialist expertise
Learn moreOur client is a leading international financial services group based in Canada that helps people make their…
Learn moreWe believe outputs should be delivered as tailored and specific to the client as possible.
Learn moreAfter working with us to assess the Consumer Services, Sales Team Leader (STM) population, we identified an…
Learn moreAs a refocus and refresh on customer service Davies was invited to design a learning intervention for…
Learn moreThey were seeking a partner to support their Head of L&D in the selection process for a…
Learn moreThere was a big cultural norm towards efficiency that focused on keeping the buses operating and the…
Learn moreRSA were aware that their in-house LMS (Cornerstone – rebranded internally as Horizon) was perhaps not being…
Learn moreWe made Three’s Team Leaders the heroes of service performance, and empowered them to deliver training &…
Learn moreAffinity Water were embarking on a transformation of their customer experience to support their vision to be…
Learn moreThe design of the programme was interactive and engaging, utilizing best practice and lots of bespoke examples…
Learn moreMarsh & McLennan has a very successful graduate scheme, but was unsure whether an apprenticeship programme was…
Learn moreMarsh has a very successful graduate scheme, but was unsure whether an apprenticeship programme was appropriate for…
Learn moreWith the launch of the Sales Executive Level 4 trailblazer apprenticeship Towergate hoped to redesign their Sales…
Learn moreRight from the start Davies mapped out my journey. I knew which modules I could choose from…
Learn moreAfter completing my apprenticeship, I was promoted to work within the technical team of Aviva. Going forwards,…
Learn moreI felt that the Team Leader Level 3 was a good place to start. I had done…
Learn moreThroughout my apprenticeship I was always impressed with the amount of support I received from my coach.
Learn moreDavies has been very supportive with my learning and development, with support from both my coach and…
Learn moreElectricity and gas supply is a complex service environment that is rapidly evolving. This means that employee…
Learn moreSkipton Building Society was launching a web chat option to its customers for the first time and…
Learn moreOne of the fastest growing energy suppliers asked us to help their key support teams improve the…
Learn moreSimba is a growing mattress company that asked for our support to establish its operation and position…
Learn moreHalfords commissioned us to conduct a detailed analysis of their learning needs and provide advice, guidance and…
Learn moreThis organisation needed to improve its existing induction programme. They faced challenges of significant attrition with an…
Learn moreWhen a large UK insurer was faced with an £86,000 claim after a collision between a scooter…
Learn moreAfter a luxury 4x4 vehicle valued at £46,450 caught fire shortly after being collected from the franchised…
Learn moreWe provided a collision reconstruction for a large UK insurer and their law firm that used three-dimensional…
Learn moreWe took responsibility for approximately 18,000 open claim files by way of WIP transfer.
Learn moreWe took responsibility for approximately 2,000 open claim files by way of WIP transfer.
Learn moreWe worked with a leading UK wide haulier who needed to significantly reduce third party claims costs,…
Learn moreWe worked with a local self-drive hire replacement provider who needed to improve their post incident investigation…
Learn moreWe worked with a leading logistics and transport supplier who needed to improve driver awareness of third…
Learn moreA large international insurance firm had been conducting a customer feedback survey for years. But because the…
Learn moreWhile our client knew what was going on in its stores, it had very little insight into…
Learn moreWhen you have a wealth of customer interaction data at your fingertips, it pays to use it.…
Learn moreWith a team of more than 550 customer service advisors, Vitality manages over one million calls every…
Learn moreWe helped Argos maximise value in customer conversations by using a ‘Sales Through Service’ approach.
Learn moreNEXT’s chat channel was being rated via customer feedback on ‘Rant and Rave’.
Learn moreThe main driver for the project was to ‘Balance’ efficiency with a high quality customer experience, a…
Learn moreWe conducted on-site analysis at the Autoglass HQ in Bedford, UK. From call listening, focus groups with…
Learn moreOur objective was to achieve maximum functionality from XLPro to facilitate process accuracy and efficiency within our…
Learn moreOur objective was to provide meaningful management information by improving data quality, managing payment performance and engaging…
Learn moreOur objective was to backload all contracts and bordereaux for previous years for a Lloyd’s Managing Agent.…
Learn moreOur objective was to identify, reconcile and repatriate any surplus and/or redundant loss funds held out in…
Learn moreOur objective was to improve credit control for a non-Lloyd’s Managing Agent. Our client had been utilising…
Learn moreOur objective was to provide legacy credit control services to a Lloyd’s Managing Agent. We provided our…
Learn moreWe acted for insurers in connection with a breach of authority by a broker coverholder under a…
Learn moreIn the case of R&S Pilling t/a Phoenix Engineering (Respondent) v UK Insurance Ltd (Appellant) [2019] UKSC…
Learn moreWe acted on the instructions of insurers for civil and structural engineers in two claims brought against…
Learn moreMr & Mrs Perry hired a bouncy castle to celebrate their triplets’ 10th birthday party.
Learn moreJudgment emphasises that current framework for untraced drivers is fit for purpose.
Learn moreKeoghs handled the leading case (Howard v The Imperial London Hotels Limited [2019] EWHC 202 (QB)) on…
Learn moreThis was a much eagerly awaited Court of Appeal case, with the result being significant for the…
Learn moreActing for the Defendant insurer where Claimant’s solicitor failed to provide a “statement of status” of each…
Learn moreKeoghs abuse team has been acting for Barclays Bank plc and its insurers in a major group…
Learn moreWith a team of more than 550 customers service advisors, Vitality manages over 1 M calls a…
Learn moreSpire Healthcare wanted to improve their telephone call handling and the overall patient experience.
Learn moreWith over 26 million customers and US $860 billion of assets under management, Manulife is one of…
Learn moreKent Reliance is a building society with 150 years of experience.
Learn moreWe were asked to help a UK based insurer to understand if their agents were using the…
Learn moreThe Azur Group, including Azur Underwriting, was established in 2016 and operated as an Appointed Representative of…
Learn moreWe worked with a leading UK wide haulier, who needed to significantly reduce third party claims costs,…
Learn moreAgeas offers a broad range of Personal and Commercial insurance solutions and provides award-winning products and services…
Learn moreIn summer 2009, a leading reinsurance broker invited 16 service providers to tender for the run-off of…
Learn moreThis new entity was formed by 3 producing brokers incorporating their existing international liability accounts with the…
Learn moreAs a wholly owned subsidiary of Jaguar Land Rover Limited, Lenny is an Insurtech start-up that provides…
Learn moreWe were appointed by motor insurers to deal with a third party claim for impact damage to…
Learn moreOur client was a well-known company operating health and sports clubs and gyms.
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