Improving driver awareness of third party intervention obligations

  • Developed and implemented accident reporting protocols

  • Reduced intervention rate by 40%

  • Achieved savings of £2,500 per claim

How we helped

We worked with a leading logistics and transport supplier who needed to improve driver awareness of third party intervention obligations. We worked with our client to develop and implement accident reporting protocols that best support effective third party intervention.

Our team established a series of client specific protocol guides, branded bump cards and claims communication packs, which we supported with roadshows. We highlighted the importance of providing data at policyholder level about compliance or non-compliance with agreed accident reporting protocols and their impact on third party capture rates and claims cost.


By implementing the improved protocols, our client reduced their intervention rate by 40%, and achieved a saving of £2,500 per claim, compared to previous years of account.

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