‘Sales Through Service’ for live chat agents at Argos

  • Two-day interactive sales training course

  • Four key themes & high scores from delegates

  • Delivering increased confidence and improved customer service

“Really enjoyed this course, brought out a lot of confidence in me that I didn’t previously have – Thanks” 

How we helped

We helped Argos maximise value in customer conversations by using a ‘Sales Through Service’ approach. We focused on ensuring that contact centre teams speaking to customers over the telephone and via website ‘Live Chat’ were focused on helping the customer buy, and that they were sourcing alternatives for other queries.

Following a thorough analysis, we developed a two-day interactive sales training course. The programme had four key themes: Being confident and positive, conversational skills, understanding the product range and ideas & Advanced selling tips. It encouraged constant participation, activity and involvement from the groups, ensuring that there was no opportunity to get bored!

Results

Delegates came away from the training feeling confident and inspired to increase sales through even better customer service. They agreed with our approach and scored the training highly on a number of measures including its structure, relevance, and value of practical activities.

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