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Your Knowledge Destination
For all media enquiries please contact Stine Nyplass, Group Communications Manager at
stine.nyplass@davies-group.com
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Davies Launches Insurance Skills Bootcamp
THE ASTA INTERVIEW – WITH CHRIS THOMAS, ARTes
Don’t mention the ‘a-word’
FCA’s new Consumer Duty will raise the bar for customer service
Market cannot remain at a loss over legacy funds
The impact of highly probative and robust Basic Hire Rate evidence
The people behind Davies: Interview with Richard Wakeham, Head of Private Clients
The people behind Davies: Melissa Crumpton talks us through the art of building client trust
MGA Forum
Carbon Underwriting Progresses to Full Lloyd’s Syndicate
New Asta-managed Trium cyber syndicate 1322 gets green light from Lloyd’s
Catalina receives Lloyd’s in principle approval for new Asta-managed Syndicate 3232
Acrisure receives Lloyd’s in-principle approval for Asta-managed Flux syndicate 1985
Davies strengthens its end-to-end claims administration, independent adjusting & catastrophe response capabilities in North America through the acquisition of Johns Eastern
Improving your contact centre’s operational efficiency strategy in 6 steps
Behind apprenticeship learning: Financial Services Coach, Nicole Jones
Legacy sector needs to look to the future
The people behind Davies: Interview with Phil Jones, Credit Hire Manager
The people behind Davies: Graeme Pratt shares how he became a passionate advocate for apprenticeships
Will a subsidence surge happen this summer?
Davies completes acquisition of Asta at Lloyd’s to form insurance services powerhouse
24-hour coverholder approval on Lloyd’s ambitious agenda
Building a house made of bricks – 4 ways to become an inclusive organisation that can never be blown down
Davies accredited for insight & analytics capability
Nobody puts robotics in the corner: Why are some local authorities so against introducing AI?
MGAs best placed to seize opportunities in a challenging market
How will the rise of Tesla electric vehicles impact claims?
Shifting your focus from service to sales through customer service
Davies expands its property loss adjusting expertise in Ireland through the acquisition of ProAdjust
Why speech analytics is a must in the claims world
Firms must be fit for market transformation
IRLA Congress has broader legacy on the agenda
Russian sanctions and the insurance industry
Flexibility will define new normal
The Highway code and automated vehicles – what’s changing?
Davies focuses on an end-to-end offering to help the broker community tackle increased regulatory complexities at BIBA 2022
Electric scooters – the increasing number of collisions and claims involving them
Davies strengthens its technology offering & accelerates into the regulatory technology market through the acquisition of Worksmart
FCA regulatory change will put onus on individual AR performance
Davies accelerates High Net Worth offering with new senior appointment
Insurance apprenticeships – why it’s time to change the conversation
Innovation: look to MGA startups to reveal hidden business
Why is early reporting of FNOL important in motor claims?
I Love Claims Rising Star interview: Helen Martin, Quality Auditor
Noise-induced hearing loss claim dismissed
Automating low value property claims: Is your team prepared for the next storm?
National Apprenticeship Week 2022: Employer Award winner announcement!
How apprenticeships can provide a solution to skilled labour shortages in the motor repair industry
National Apprenticeship Week 2022: It’s time to reveal the Davies Award winners!
I Love Claims Rising Star interview: Kirsty Engleman, Team Leader – Property Claims
Housing disrepair: landlords and insurers beware!
Why customer service scores are falling behind consumers’ expectations
Automated justice: striking the balance in injury claims
Business interruption claims a year on: what have we learnt so far?
Davies helps client launch MGA exclusively focussed on hostile and malicious risk
Building material shortages pile on the pressure
Access to capital creates a range of fresh options for MGAs
Get to know our people: Natalie Larnder – Head of Market Affairs, Legal Solutions
2022 Predictions: FCA and Treasury will seek appointed representative oversight improvements
Online Safety Bill: MPs propose new measures on online fraud to protect insurers
Change is defining the role of the MGA
Davies expands its property validation solutions in the UK with acquisition of Building Validation Solutions Group
Technology is as much about compliance as process efficiency
Davies strengthens its global insurance services capabilities through the acquisition of US-based actuarial consulting firm Merlinos
Stephen Kavanagh, Managing Director of Casualty Claims reveals the past, present and future of COVID-related claims
Davies expands its international Consulting and Technology operations through the addition of Sionic to its global professional services platform
Davies launches integrated technology solutions division to deliver customer service transformation for insurers
How speech analytics can build the contact centre of the future
How to attract and retain the best insurance talent
I Love Claims Industry leader interview – Lesley Johnson, Chief Operating Officer – Casualty & Motor Claims
Davies launches new technology portal to help clients manage current and future regulatory and reform challenges
COP26: What’s keeping insurers awake at night?
Why should payment performance matter, when funds have been paid, is it really worth revisiting?
Extreme weather and flooding in 2021: how can we mitigate the risk going forward?
How to reduce the claims backlog
Exhibiting at a Conference in the Post-COVID Environment
A turbulent time for repairers – what can the industry expect in the next 12 months?
What’s causing motor claims cost to rise?
Getting to know our adjusters: Interview with Michaela Robertson, Senior Associate
Looking back to the future on legacy
Getting to know our adjusters: Interview with Ronan Buckley, Head of Investigations
Achieving Better Outcomes with Predictive Modeling
Davies expands its underwriting support capabilities in North America through the acquisition of IRS
The whiplash reforms – what have we seen & what comes next?
Health and wellbeing of your people: the power behind your customer experience
Des Swan, Director – Major & Complex Loss reflects on his career and the past 18 months as a loss adjuster in Ireland
Celebrating National Customer Service Week
Getting to know our adjusters: Interview with Head of Major & Complex Loss Operations in the UK, Graeme Bell
Northshore attended virtual Healthcare seminar highlighting the Economics of Managed Care and the Payment Models that Work
Why are customer expectations of insurance higher than they were prior to COVID?
Service with disrespect: top tips for handling rude customers
Customer empathy: the often-forgotten secret weapon of effective CX
Effective strategy and focused leadership – the twin pillars of customer experience
The changing world of work and its impact on customer and employee experience
The vital role of employee engagement in effective customer service
Slow authorisation is a threat to London’s insurtech status
Supply chain issues – examining the changes and pressures
How to create an environment of diversity and inclusion in insurance
Optimism remains on the future impact of the personal injury guidelines in Ireland
Why reinsurance is fundamentally important in protecting a firm’s exposure to a specific risk or catastrophic event
Legacy market opportunities remain as firms define future direction
Damages Claims Portal pilot scheme: an overview
Now is the time despite the challenges
Davies strengthens its insurance services capabilities through strategic acquisition of Lloyd’s Managing Agent Asta
New version of Highway Code with greater protection & reassurance for vulnerable road users is to be published in 2022
The important role of interaction analytics technology in claims: how is it impacting the customer experience?
Building safety – the overhaul continues
Coverholders should not fear the audit process – planning and experience is key
Head injuries in contact sport: tackling a major issue
Emerging risk environment poses legacy challenge for insurers
Search engine ad spoofing: is the Online Safety Bill the solution?
The recent market decision to purge unpaid delinked signings is a call to action
Qualified one-way costs shifting introduced for personal injury actions in Scotland: How will it impact litigation?
A qualified workforce can play a key role in our insurance industry’s journey to improve its trust amongst the British public
Changes to the Internal Revenue Code (IRC) are affecting life insurance
Delays to deliveries of building materials & labour issues: How can insurers minimise the impact on claims lifecycles and costs?
Meet Kuarterback! One of our latest innovations in a line of automated claims solutions that is helping us deliver a more consistent and resilient claims service
Lloyd’s Market Association delegated authority initiative takes London closer to standard solution
Improving process efficiency and enhancing stakeholder engagement with eight new tech applications
Insurance brokers: the door to funding is closing – have you future proofed your talent strategy?
Workers’ compensation insights 2021
Davies launches app that will digitise the customer journey
Managing the contribution that insurers need to make towards climate change will not be easy
Technology will support the London market’s return to a new way of working
Davies expands its property field adjusting and TPA solutions in North America through the acquisition of IAS Claim Services
The insurance laboratory of the world
Q&A: Broker and insurer incentives for outsourcing end-to-end claims
Brokers placed at the centre of ongoing Brexit uncertainty
Davies rebrands Johnson Claim Service & Littleton to Davies as it plans for North American growth and investment in technology and innovation
FCA will get tough on insurers and MGAs if they fail to deliver on transparency and choice
Operational resilience testing the market on two fronts
Protecting employees from work related stress: top tips for employers
When virtual events and technology failures collide
The benefits of an audit
Allianz and LV= GI reappoint Keoghs as strategic partner
Davies broadens resourcing and consulting capability through the acquisition of Grovelands
Behaviour in the spotlight despite pandemic
Employees bring value to customer experience programmes
How a pioneering automated claims solution is saving account handlers 25 minutes per claim
Momentum of modernisation must be maintained
Spotlight: Apprenticeships – Developing the skills the insurance industry needs for the future with government-backed financial support schemes
RITC opens new doors for the market
What’s the key to a successful claims experience?
Davies reveals how COVID-19 has changed uptake and demand for virtual adjusting technology
Preparing for the long anticipated whiplash reforms
Davies announces its focus for BIBA 2021 following a year responding to an increased appetite for digital solutions
A hike in pet thefts seen as puppy demand spikes during lockdown
Spotlight: Technology – Moving towards digital learning in insurance
COVID-19 has created the need for agility as the market seeks to define the new normal
Data discipline will drive market reform
Davies announces appointment of CEO & CCO for its legal solutions business Keoghs
Claims, loss adjusting & ethics: top tips on how to make the right ethical decisions
Davies announces senior appointments as it positions for additional organic growth and digital transformation
Risk horizon more important than ever
It’s back office to the future for many in the market
BC Partners invests in Davies to support global expansion and digital transformation
A welcome reduction in personal injury awards in Ireland
Improved access for non-Lloyd’s brokers will facilitate underwriting profitability
Davies announces expansion of US specialist claims TPA & adjusting capabilities through the acquisition of The Littleton Group
Tackling reinsurance operational demands & increasing regulation: Is combining an outsourced service with technical expertise the answer?
Davies adds home emergency expertise to its UK claims platform with acquisition of NPA 24:7
Davies Captive Management to the fore at the 30th Anniversary World Captive Forum this week
Davies Consulting Partners with Avoira to Extend Industry-Leading Analytics Offer
Davies ranks in Sunday Times HSBC International Track as one of the UK’s fastest growing international businesses for second consecutive year
CX and Operations Practice Lead, Brian Shuttleworth wins a place in top 50 list of CX Stars
Premium credit control to the fore as pandemic impacts the market
Colleagues explain: What’s it like to be an apprentice at Davies?
Davies launch new captive management facility in Guernsey
Preparing for a storm of business interruption claims: what impact is it likely to leave on our insurance industry?
National Apprenticeship Week: employer award winner announcement
National Apprenticeship Week: apprentice award winner & runner up announcement
Davies plans for accelerated growth & investment in digital CX & automation as it rebrands Ember to Davies Consulting
Allianz launches search for the next generation of broker talent
Digitalising the claims journey for 2021 and beyond
Viewpoint: MGAs under pressure to address capital and compliance concerns
Caerphilly County Borough Council & Codebase8 launch intelligent automation solution to instantly process free school meal applications in Wales
Davies expands Life & Health claims capabilities in the US with acquisition of Disability Management Services, Inc.
Davies expands US insurance services capability with acquisition of Northshore International Insurance Services, Inc
Taking a risk is never black & white
Viewpoint: Legacy sector can reduce pressure of loss making portfolios on live market
Blueprint opens door to Lloyd’s for greater broker access
Davies adds new actuarial capabilities to its US operations with acquisition of Wakely Actuarial
Davies technology brand, ServiceTick wins Trustpilot 2020 global partner of the year award
Davies expands its motor engineering capability to Scotland, UK with acquisition of BMTS
Davies adds new motor claims capability in UK with addition of Vehicle Replacement Group
Davies picks up third Sunday Times Fast Track in 2020 with special COVID-19 edition of Britain’s fastest growing companies
Davies partners with Insurance Post to understand the future learning & development needs of the insurance industry
Digitalisation & automation developments in Niche Claims
We have rebranded SurveyorShip to VeriRate
Cavity wall insulation claims are showing no sign of slowing down
Launching 24/7 contact centre for motor claims customers
Nick Frost comments on Bermuda surge
Davies announces acquisition of Johnson Claim Service as it adds new capabilities to US Claims Solutions business
Use the Apprenticeship Levy to fund Women in Leadership qualified development programmes
A cold, rainy & exciting day of bus crash testing
Davies appoints new Group Chief HR Officer as it continues to invest in its people, innovation and growth
Davies scoops up two awards at Insurance Times Claims Excellence Awards
Davies appoints Group Communications Director as it pushes international expansion
National Customer Service Week: Looking after our customers by looking after our people
National Customer Service Week: Technology & customer service go hand in hand
National Customer Service Week: Why it’s cruci
