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For all media enquiries please contact Stine Nyplass, Group Communications Manager at
stine.nyplass@davies-group.com
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Why customer service scores are falling behind consumers’ expectations
Automated justice: striking the balance in injury claims
Business interruption claims a year on: what have we learnt so far?
Davies helps client launch MGA exclusively focussed on hostile and malicious risk
Building material shortages pile on the pressure
Access to capital creates a range of fresh options for MGAs
Get to know our people: Natalie Larnder – Head of Market Affairs, Legal Solutions
2022 Predictions: FCA and Treasury will seek appointed representative oversight improvements
Online Safety Bill: MPs propose new measures on online fraud to protect insurers
Change is defining the role of the MGA
Davies expands its property validation solutions in the UK with acquisition of Building Validation Solutions Group
Technology is as much about compliance as process efficiency
Davies strengthens its global insurance services capabilities through the acquisition of US-based actuarial consulting firm Merlinos
Stephen Kavanagh, Managing Director of Casualty Claims reveals the past, present and future of COVID-related claims
Davies expands its international Consulting and Technology operations through the addition of Sionic to its global professional services platform
Davies launches integrated technology solutions division to deliver customer service transformation for insurers
How speech analytics can build the contact centre of the future
How to attract and retain the best insurance talent
I Love Claims Industry leader interview – Lesley Johnson, Chief Operating Officer – Casualty & Motor Claims
Davies launches new technology portal to help clients manage current and future regulatory and reform challenges
COP26: What’s keeping insurers awake at night?
Why should payment performance matter, when funds have been paid, is it really worth revisiting?
Extreme weather and flooding in 2021: how can we mitigate the risk going forward?
How to reduce the claims backlog
Exhibiting at a Conference in the Post-COVID Environment
A turbulent time for repairers – what can the industry expect in the next 12 months?
What’s causing motor claims cost to rise?
Getting to know our adjusters: Interview with Michaela Robertson, Senior Associate
Looking back to the future on legacy
Getting to know our adjusters: Interview with Ronan Buckley, Head of Investigations
Achieving Better Outcomes with Predictive Modeling
Davies expands its underwriting support capabilities in North America through the acquisition of IRS
The whiplash reforms – what have we seen & what comes next?
Health and wellbeing of your people: the power behind your customer experience
Des Swan, Director – Major & Complex Loss reflects on his career and the past 18 months as a loss adjuster in Ireland
Celebrating National Customer Service Week
Getting to know our adjusters: Interview with Head of Major & Complex Loss Operations in the UK, Graeme Bell
Northshore attended virtual Healthcare seminar highlighting the Economics of Managed Care and the Payment Models that Work
Why are customer expectations of insurance higher than they were prior to COVID?
Service with disrespect: top tips for handling rude customers
Customer empathy: the often-forgotten secret weapon of effective CX
Effective strategy and focused leadership – the twin pillars of customer experience
The changing world of work and its impact on customer and employee experience
The vital role of employee engagement in effective customer service
Slow authorisation is a threat to London’s insurtech status
Supply chain issues – examining the changes and pressures
How to create an environment of diversity and inclusion in insurance
Optimism remains on the future impact of the personal injury guidelines in Ireland
Why reinsurance is fundamentally important in protecting a firm’s exposure to a specific risk or catastrophic event
Legacy market opportunities remain as firms define future direction
Damages Claims Portal pilot scheme: an overview
Now is the time despite the challenges
Davies strengthens its insurance services capabilities through strategic acquisition of Lloyd’s Managing Agent Asta
New version of Highway Code with greater protection & reassurance for vulnerable road users is to be published in 2022
The important role of interaction analytics technology in claims: how is it impacting the customer experience?
Building safety – the overhaul continues
Coverholders should not fear the audit process – planning and experience is key
Head injuries in contact sport: tackling a major issue
Emerging risk environment poses legacy challenge for insurers
Search engine ad spoofing: is the Online Safety Bill the solution?
The recent market decision to purge unpaid delinked signings is a call to action
Qualified one-way costs shifting introduced for personal injury actions in Scotland: How will it impact litigation?
A qualified workforce can play a key role in our insurance industry’s journey to improve its trust amongst the British public
Changes to the Internal Revenue Code (IRC) are affecting life insurance
Delays to deliveries of building materials & labour issues: How can insurers minimise the impact on claims lifecycles and costs?
Meet Kuarterback! One of our latest innovations in a line of automated claims solutions that is helping us deliver a more consistent and resilient claims service
Lloyd’s Market Association delegated authority initiative takes London closer to standard solution
Improving process efficiency and enhancing stakeholder engagement with eight new tech applications
Insurance brokers: the door to funding is closing – have you future proofed your talent strategy?
Workers’ compensation insights 2021
Davies launches app that will digitise the customer journey
Managing the contribution that insurers need to make towards climate change will not be easy
Technology will support the London market’s return to a new way of working
Davies expands its property field adjusting and TPA solutions in North America through the acquisition of IAS Claim Services
The insurance laboratory of the world
Q&A: Broker and insurer incentives for outsourcing end-to-end claims
Brokers placed at the centre of ongoing Brexit uncertainty
Davies rebrands Johnson Claim Service & Littleton to Davies as it plans for North American growth and investment in technology and innovation
FCA will get tough on insurers and MGAs if they fail to deliver on transparency and choice
Operational resilience testing the market on two fronts
Protecting employees from work related stress: top tips for employers
When virtual events and technology failures collide
The benefits of an audit
Allianz and LV= GI reappoint Keoghs as strategic partner
Davies broadens resourcing and consulting capability through the acquisition of Grovelands
Behaviour in the spotlight despite pandemic
Employees bring value to customer experience programmes
How a pioneering automated claims solution is saving account handlers 25 minutes per claim
Momentum of modernisation must be maintained
Spotlight: Apprenticeships – Developing the skills the insurance industry needs for the future with government-backed financial support schemes
RITC opens new doors for the market
What’s the key to a successful claims experience?
Davies reveals how COVID-19 has changed uptake and demand for virtual adjusting technology
Preparing for the long anticipated whiplash reforms
Davies announces its focus for BIBA 2021 following a year responding to an increased appetite for digital solutions
A hike in pet thefts seen as puppy demand spikes during lockdown
Spotlight: Technology – Moving towards digital learning in insurance
COVID-19 has created the need for agility as the market seeks to define the new normal
Data discipline will drive market reform
Davies announces appointment of CEO & CCO for its legal solutions business Keoghs
Claims, loss adjusting & ethics: top tips on how to make the right ethical decisions
Davies announces senior appointments as it positions for additional organic growth and digital transformation
Risk horizon more important than ever
It’s back office to the future for many in the market
BC Partners invests in Davies to support global expansion and digital transformation
A welcome reduction in personal injury awards in Ireland
Improved access for non-Lloyd’s brokers will facilitate underwriting profitability
Davies announces expansion of US specialist claims TPA & adjusting capabilities through the acquisition of The Littleton Group
Tackling reinsurance operational demands & increasing regulation: Is combining an outsourced service with technical expertise the answer?
Davies adds home emergency expertise to its UK claims platform with acquisition of NPA 24:7
Davies Captive Management to the fore at the 30th Anniversary World Captive Forum this week
Davies Consulting Partners with Avoira to Extend Industry-Leading Analytics Offer
Davies ranks in Sunday Times HSBC International Track as one of the UK’s fastest growing international businesses for second consecutive year
CX and Operations Practice Lead, Brian Shuttleworth wins a place in top 50 list of CX Stars
Premium credit control to the fore as pandemic impacts the market
Colleagues explain: What’s it like to be an apprentice at Davies?
Davies launch new captive management facility in Guernsey
Preparing for a storm of business interruption claims: what impact is it likely to leave on our insurance industry?
National Apprenticeship Week: employer award winner announcement
National Apprenticeship Week: apprentice award winner & runner up announcement
Don’t mention the ‘a-word’
Davies plans for accelerated growth & investment in digital CX & automation as it rebrands Ember to Davies Consulting
Allianz launches search for the next generation of broker talent
Digitalising the claims journey for 2021 and beyond
Viewpoint: MGAs under pressure to address capital and compliance concerns
Caerphilly County Borough Council & Codebase8 launch intelligent automation solution to instantly process free school meal applications in Wales
Davies expands Life & Health claims capabilities in the US with acquisition of Disability Management Services, Inc.
Davies expands US insurance services capability with acquisition of Northshore International Insurance Services, Inc
Taking a risk is never black & white
Viewpoint: Legacy sector can reduce pressure of loss making portfolios on live market
Blueprint opens door to Lloyd’s for greater broker access
Davies adds new actuarial capabilities to its US operations with acquisition of Wakely Actuarial
Davies technology brand, ServiceTick wins Trustpilot 2020 global partner of the year award
Davies expands its motor engineering capability to Scotland, UK with acquisition of BMTS
Davies adds new motor claims capability in UK with addition of Vehicle Replacement Group
Davies picks up third Sunday Times Fast Track in 2020 with special COVID-19 edition of Britain’s fastest growing companies
Davies partners with Insurance Post to understand the future learning & development needs of the insurance industry
Digitalisation & automation developments in Niche Claims
We have rebranded SurveyorShip to VeriRate
Cavity wall insulation claims are showing no sign of slowing down
Launching 24/7 contact centre for motor claims customers
Nick Frost comments on Bermuda surge
Davies announces acquisition of Johnson Claim Service as it adds new capabilities to US Claims Solutions business
Use the Apprenticeship Levy to fund Women in Leadership qualified development programmes
A cold, rainy & exciting day of bus crash testing
Davies appoints new Group Chief HR Officer as it continues to invest in its people, innovation and growth
Davies scoops up two awards at Insurance Times Claims Excellence Awards
Davies appoints Group Communications Director as it pushes international expansion
National Customer Service Week: Looking after our customers by looking after our people
National Customer Service Week: Technology & customer service go hand in hand
National Customer Service Week: Why it’s crucial to appreciate that every customer is different
Davies appoints new Non-Executive Director to strengthen board as it pushes international expansion
Davies named in Sunday Times PwC Top Track 250 as important mid-market contributor to the UK during the pandemic
The impact of COVID-19 means technology–based MGAs and insurtechs are under increasing pressure to demonstrate their value
Our consulting business wins Client & Supplier Partnership of the Year Award
Davies announces acquisition of TriPlus as it steps-up North American expansion plans
4 reasons why we saw an increase in fire claims
Davies continues investment in specialist technology with acquisition of ContactPartners
Davies named in Business Insurance’s annual Best Places to Work in Insurance for the seventh consecutive year
How did the insurance sector’s service levels perform under lockdown?
Retailers prepare for surge in COVID-19 claims
Kuarterback – our latest investment in artificial intelligence
Four degrees of separation – the success of social media investigations
New policyholder portal launched in Ireland
Assessing the legacy of COVID-19 on the catastrophic injury sector
Davies’ captive management arm grows US presence and eyes European expansion
Davies announces two new appointments with a Chief Business Development Officer and SVP Head of Adjusting & Innovation
The MGA sector has some difficult choices to make
Escape of water VR training
All you need to know about reserving Apprenticeship Levy funding
Motor Claims invest in Event Data Recorder technology
Increase in coronavirus claims expected in care sector
Davies broadens its insurance services offering with acquisition of Citadel Risk’s captive management operations
Claims volume and type changing through COVID-19 pandemic.
A perfect storm for fraudulent claims
Davies announces appointment of National Sales Director as it prepares for growth and expansion in to new territories
Davies names new National Account Executive as it plans for growth and expansion in to new territories
The group’s Learning Solutions arm welcomes £1.6 billion government funding to employment support schemes, training and apprenticeships
Davies promotes from within for US claims senior executive hire
Davies announces appointment of General Counsel as it continues to strengthen its global leadership team
Modernisation momentum is increasing with market involvement
3 Strategies for Enhancing the Engagement of your Remote Workers
7 tips to reduce employee complaints and increase satisfaction
Claims Solutions update in the UK & the Republic of Ireland
Claims Solutions update in the UK & the Republic of Ireland
Davies announces strategic acquisition with automation and digital solutions provider Codebase8
Davies appoints INED to join FCA regulatory boards
Davies appoints Group Chief Risk Officer as it strengthens its global leadership team
Latin American panel discussion at 2020 World Captive Forum
Coverholders must go back to basics to get out of the compliance bind
Davies completes Keoghs tie-up
Doubling the value of data
Transforming reporting at major retailer
Turning data into insight that drove a 10pt rise in NPS
The benefits of training and development
Moving Water
Strategic Risk
Davies discuss the current view of the captive management sector
Staying Ahead of the Curve
Davies and Keoghs sign deal to form insurance and risk management powerhouse
Davies wins place in The Sunday Times HSBC International Track as one of UK’s fastest growing international businesses
3 Tips to Ensure your Customer Due Diligence Process is Client Friendly
Kath Mainon welcomed to a breakfast & discussion on how to get yourself ready for a non-executive director position
Kath Mainon welcomed to a breakfast & discussion on how to get yourself ready for a non-executive director position
Redefining the MGA business model
Pro tips for measuring your Customer Experience in 2020
Midwest Employers Casualty Announces Update
Powering Innovation Whilst Focus Remains On The End Customer
Our Group CEO Dan Saulter speaks to Insurance Business about our strategy for 2020
Veriphy welcomes growth in legal sector revenue
ServiceTick partners with Huggg to offer ‘Real rewards’
Davies reveals strong growth in revenues and profits as it unveils senior appointments
Davies deepens its claims expertise through the acquisition of Thornton Group in Ireland
