Group Compliance

Group Compliance

The Davies Group compliance department adheres to a policy of strict compliance with the laws and regulations governing its business, not only as a legal obligation, but also because it is good business practice. The Davies Group strives to create an environment in which the application of high legal and ethical standards by all employees is the natural approach to business. These standards enable us to ensure that our interactions between Clients and Customers are of a high standard. The department is responsible for corporate governance and internal control, and for establishing and maintaining systems and procedures.

Compliance Office
3rd & 4th Floor,
No. 2 Smithfields,
Stoke on Trent,
Staffordshire,
ST1 3DH

Corporate Services Director –
Tracey Thompson CMgr MCMI
T. 0344 856 2424
E. tracey.thompson@davies-group.com

Treating Customers Fairly

Treating Customers Fairly

Our reputation for delivering a high quality services to our clients is the corner stone of our success.

We understand that the quality of our service has a direct impact on our client’s brand integrity. By working in partnership with us you are ensuring your public image is in safe hands.  At every point in our business we actively measure our service and implement best practice.

We employ the best people and empower them to deliver remarkable results. We do this through our commitment to training and professional development. Our employees have a clear understanding of our clients’ needs and at all times adhere to their individual service level agreements.

Our advanced-technology service centre delivers consistently excellent customer service.  We have built quality into our claims system with individual client instructions embedded into our workflows.  We deliver first class management information and consistency in all communication with our clients and they’re policyholders.

We treat our customers fairly and at all times remain alert to their issues and concerns. We act with empathy and manage expectations by ensuring that everyone involved in a claim is fully informed at all times.

We are committed to delivering remarkable results and we never rest in our desire to improve the quality of our service.

Corporate Social Responsibility

Corporate Social Responsibility

Davies Group is committed to conducting  our business in a socially responsible and ethical way.   In doing so we adopt policies and arrangements which recognise both our own social, economic and environmental beliefs and those of our clients and partners.

We value integrity, openness and honesty in everything we do and the people we employ.

Our Employees
Davies strives to attract, recruit and retain high calibre employees and work hard throughout the employment relationship at inspiring, engaging and developing the talent we recruit.

We work hard at ensuring that communication flows not only top down but bottom up within our organisation  and look to find creative and innovative ways of engaging our team.

Employees are guided by clear principles and statements of behaviour  which set high standard for our employees, so collectively we work together to form a Company where people want to work.

We promote a culture and create working environments that embraces diversity and we work to ensure that individual and collective worker behaviours reflect this throughout the organisation at all times.

Health & Safety
Davies Group recognise that good health and safety management makes a significant contribution to our business performance.

We work hard to ensure a high standard of care for our employees and others who may be affected by our business activities.  We constantly look for ways to reduce the potential for injury and ill health which in turn reduces the potential for unnecessary losses and liabilities.

Our health and safety policy is fully compliant with the 1974 Health and Safety at Work Act.

Environment
We are committed to minimising the impact we have on the environment and continually monitor and invest in new ways of reducing our impact in this regard.

Our fleet of company vehicles is limited by both MPG and CO2 emissions specifically to reduce its impact on the environment.

With regard to energy conservation, we encourage our staff to act in socially responsible ways that will help to minimise our carbon emissions such as turning off lights, taking public transport, using conferencing facilities and switching off their PC’s.

Additionally we have in place effective waste management procedures such as the re-use of equipment wherever possible, the use of sustainable products and the provision of recycling facilities.

Financial Ombudsman Service

Financial Ombudsman Service

The Financial Ombudsman Service can help with most complaints but if you are unsure whether the Financial Ombudsman Service will consider your complaint, please contact them directly for advice. The service they provide is free and impartial and contacting them at any stage of your complaint will not affect your legal rights.

The contact details are:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Their phone numbers are 0300 123 9123 (charged at a national rate) or 0800 023 4567 (free from landlines).

You can send an e-mail to: complaint.info@financial-ombudsman.org.uk

Or you can log on to their website: www.financial-ombudsman.org.uk

Lloyds of London

Lloyds of London

If we are unable to resolve a complaint, and your policy is underwritten at Lloyd’s, you may refer your complaint to Lloyd’s for review. Lloyd’s’ contact details are below, and further information on the referral process can be found on the Lloyd’s website.

Complaints Team
Lloyd’s
One Lime Street
London EC3M 7HA

Telephone: 020 7327 5693
Fax No: 020 7327 5225

Email: complaints@Lloyds.com
Website: www.lloyds.com/complaints

Modern Slavery Statement

Modern Slavery Statement

Davies Group has a zero tolerance approach to Modern Slavery. We are committed to our values to ‘Inspire, Deliver, Empower and Aspire’ in the work we do, including acting ethically in all our business dealings to help combat slavery and human trafficking. To achieve our objective, we commit to implement effective systems and controls to ensure Modern Slavery is not taking placing within our own business and our supply chain.

This statement is made pursuant to section 54 part 6 of the Modern Slavery Act 2015. It constitutes Davies Group slavery and human trafficking statement for the financial year ending 30th June 2018.

Legal Disclaimer

Legal disclaimer:

The information in this email and in any attachments is CONFIDENTIAL and may be legally privileged. If you are NOT the intended recipient, please destroy this message and notify the sender immediately. You should NOT retain, distribute copy or use this email, including any attachments for any purpose, nor disclose all or any part of its contents to any other person or persons.

Information provided to us following notification of a claim may be passed to third parties for the purpose of detection and prevention of fraud. This includes, but is not limited to the claims and underwriting exchange (C.U.E.) managed by the Motor Insurers’ Bureau (MIB).

Any statements made, or intentions expressed in this communication may not necessarily reflect the view of the Company. Be advised that no content herein may be held binding upon the Company or any associated Company unless confirmed by the issuance of a formal contractual document or Purchase Order.

The Company may monitor the content of emails sent and received via its network for viruses or unauthorised use and for other lawful business purposes.

The sender of this email is a member of the Davies Group of companies, the parent of which is Davies Group Limited (Company Number 6479822)

The Davies Group incorporates the following legal entities, all registered in England and Wales unless otherwise stated. Registered office unless otherwise stated: 7th Floor, 1 Minster Court, Mincing Lane, London, EC3R 7AA:

A.M. Associates Insurance Services Ltd Company Number 6152864 Registered in Canada. Registered Office 2425 Matheson Blvd. E., 8th Floor Mississauga on L4W 5K4

Ambant Ltd. Company Number 06394614. Ambant Limited is authorised and regulated by the Financial Conduct Authority under firm reference number 486865 for insurance distribution activities.

Ambant Underwriting Services Ltd. Company Number 07834776. Ambant Underwriting Services Limited is authorised and regulated by the Financial Conduct Authority under firm reference number 597301 for insurance distribution activities.

Associated Loss Adjusters Limited. Company Number 247275 Registered Office: The Mall, Tuam, Co Galway, Ireland

Claims Management Services Ltd. Company Number 04313136

Core Insurance Services Ltd. Company Number 06411939

Cynergie UK Ltd. Company Number 07206113

Davies Assist Ltd. Company Number 08056958

Davies Construction & Engineering Ltd. Company Number 3993524

Davies Managed Systems Ltd. Company Number 3452116

Direct Group Property Services Ltd. Company Number 06067034

Direct Inspection Solutions Ltd. Company Number 03130008

Direct Validation Services Ltd. Company Number 03566382

Eastwell Contractor Management & Claim Care Ltd. Company Number 4391050

Ember (Canada) Inc. Company Number 3318740 Registered in Canada. Registered Office 1 University Avenue, WeWork, 3rd Floor, Toronto ON M5J 2P1

Ember Group Ltd. Company Number 06786292

Ember Search Ltd. Company Number 09245565

Ember Services Ltd. Company Number 09816349

Farradane Ltd. Company Number 1387840

Garwyn Group Limited. Company Number 5622838

Garwyn Ireland Limited. Company Number 279634 Registered in Ireland. Registered office Block 10B, Beckett Way, Park West Business Park, Nangor Road, Dublin 12.

Garwyn Limited. Company Number 1030489

JMD Market Services Limited Company Number 01677423

JMD Specialist Insurance Services Group Limited Company Number 04577053

JMD Specialist Insurance Services Limited Company Number 04290090

John Heath & Company Inc. Company Number 65-0865791 Registered in USA. Registered Office 11 Sundial Circle, Suite 22, Carefree AZ 853266

Managed Fleet Services Ltd. Company Number 06455870

Quest Bermuda Holdings Limited Company Number 42704 Registered in Bermuda. Registered Office Clarendon House, 2 Church Street, Hamilton HM11

Quest Captive Management LLC Company Number 45-3187943 Registered in USA. Registered Office Cogency Global Inc., 850 New Burton Road, Suite 201, Dover, DE 19904

Quest Intermediaries (Bermuda) Limited Company Number 04985 Registered in Bermuda. Registered Office Clarendon House, 2 Church Street, Hamilton HM11

Quest Management Services Limited Company Number 06623 Registered in Bermuda. Registered Office Clarendon House, 2 Church Street, Hamilton HM11

Real Results Training Ltd. Company Number 05028372

Requiem Limited Company Number 01242769. Requiem Limited is authorised and regulated by the Financial Conduct Authority under firm reference number 310517 for insurance distribution activities.

ServiceTick Ltd. Company Number 06142958

Storm Trustees Limited. Company Number 6504587

SurveyorShip Ltd. Company Number 06634718

Topmark Claims Management Limited. Company Number SC305608

Total Loss Settlement Services Ltd. Company Number 04433145

Ufton Associates Ltd. Company Number 04471233

Veriphy Limited. Company Number 05066478

 

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