Who we are
We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.
OUR SOLUTIONS
Claims Solutions
We work with insurers, brokers, MGAs, corporates and public entities to deliver great customer service and improved underwriting performance, through efficient management of the claims process.
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Legal Solutions
We provide dispute resolution and risk services for the UK insurance industry across: motor, casualty, complex and specialty classes.
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Insurance Services
We provide expert support for the Lloyd’s, London and International Insurance Markets.
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Consulting
We help organisations seeking to harness the power of automation and digital transformation helping them gain competitive edge, to streamline their delivery and service, and to manage operating costs.
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Technology hub
We have increased our annual investments in innovation and digital transformation more than four-fold, including in our CQ claims processing platform, our video and drone claims handling solutions, as well as investing in automation, speech analytics and virtual reality training solutions.
Claims Tracker
Drone Surveying
Video Adjusting
VR Training
AML / KYC
Legal AI
Voice of Customer & Employee
Learning Retention
Vehicle Basic Hire Rate
Featured articles
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Service with disrespect: top tips for handling rude customers
This blog is part of our series of insights for National…
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Customer empathy: the often-forgotten secret weapon of effective CX
This blog is part of our series of insights for National…
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Effective strategy and focused leadership – the twin pillars of customer experience
This blog is part of our series of insights for National…
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The changing world of work and its impact on customer and employee experience
This blog is part of our series of insights for National…
View our Latest Insights
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- Claims Solutions
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The whiplash reforms - what have we seen & what comes next?
Following on from her last article back in April when we…
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- Consulting
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Health and wellbeing of your people: the power behind your customer experience
If we want people to provide a high level of customer…
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- Claims Solutions
Des Swan, Director – Major & Complex Loss reflects on his career and the past 18 months as a loss adjuster in Ireland
My career & the losses I deal with I started by…
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- Claims Solutions
- Consulting
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Celebrating National Customer Service Week
This week marked the yearly National Customer Service Week – an…
Discover DaviesTV
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Kath Mainon explains Davies Claims Solutions
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Mark Grocott discusses Consulting & Technology
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Steven Crabb explains Insurance Services
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Dan Saulter, Group Chief Executive