Agreed a refined post incident protocol
Reduced average liability outcome timescales by circa 30%
Decreased average claims costs by 20%
We worked with a local self-drive hire replacement provider who needed to improve their post incident investigation process. We met with their key delegated to review their previous data capture protocol, evidence gathering processes and driver interview procedures to agree a refined post incident protocol, commensurate with other leading suppliers in their field.
Our client’s decision to take up our recommendation reduced average liability outcome timescales by circa 30% and increased settlement efficiency and decreased average claims costs by 20% in comparison to prior years of account.
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