Improving the post incident investigation process for a self-drive hire replacement provider

Overview

  • Agreed a refined post incident protocol
  • Reduced average liability outcome timescales by circa 30%
  • Decreased average claims costs by 20%

How we helped

We worked with a local self-drive hire replacement provider who needed to improve their post incident investigation process. We met with their key delegated to review their previous data capture protocol, evidence gathering processes and driver interview procedures to agree a refined post incident protocol, commensurate with other leading suppliers in their field.

Results

Our client’s decision to take up our recommendation reduced average liability outcome timescales by circa 30% and increased settlement efficiency and decreased average claims costs by 20% in comparison to prior years of account.

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