Our successful legal strategy reduced damages and costs in an employer's liability claim following a workplace injury…

Successful defense of client in a personal injury claim, revealing fundamental dishonesty through surveillance.

Thorough negotiations, social media monitoring and surveillance helped reduce this personal injury claim by 75%.

We secured a 90% liability deduction in a complex case where a claimant undertook a task he…

Trees are great for urban areas – however, once they mature, they can cause structural damage through…

The claimant alleged an injury from slipping on a spillage while walking up a flight of stairs…

Our policyholder was faced with an employment claim by an employee, alleging they suffered a back injury…

A claim was made by an individual who allegedly tripped and fell in an accident while walking…

In a recent legal case, the claimant’s representatives presented a claim regarding damage to width restriction bollards.…

We handled a case involving repairs to a bridge parapet, and the local council submitted an invoice…

After a plumbing malfunction left a homeowner with significant damages, it became a question of finding out…

Our client produces a popular TV show, on which the Injured Party was employed as an extra.…

As part of this bold transformation programme, our client wanted to create an intuitive and responsive digital…

Our client, a large UK government agency, was facing challenges with a transactional backlog and identified that…

At 1pm on 7 March 2023, a contracting company working on a former school in the Beeston…

Our insurer client instructed one of our consultant Forensic Engineers to determine how an engine fire could…

After a cast iron lamp column was damaged, our client asked us to validate claimed repair costs…

After a fuel pump at a service station was damaged, our client received a claim for £125,379.71…

We recently investigated two fire damage claims on major motorways; however, between the claims presented, the physical…

We recently received two suspicious claims regarding bridge parapets, which are high containment Vehicle Restraint Systems (VRS),…

During the spell of record-breaking temperatures that hit Europe this Summer, a large fire broke out in…

With customer experience (CX) transforming so rapidly, customers’ appetite for digital solutions is only increasing.

This long running claim began when the roof on a new building failed after the building was…

Specialist pet insurer, ManyPets was looking to embark on a demanding recruitment drive to move from using…

Great teamwork keeps loss adjuster moving in floods.

A static caravan was extensively damaged and written off after a fire.

Student suffered crush injuries at work, claimed she was unable to work, culminating in a Schedule of…

Our client had received a claim for damage to farm machinery, a Fraser slurry FV9000 tanker which…

Our adjuster was experienced in cavity wall insulation claims, and used their knowledge to win an appeal…

Policyholder lied repeatedly to our Investigator about having been a previous victim of crime.

Claimant alleged they had collided with another vehicle driven by a third party whilst pulling out of…

Following the notification of loss for a motor claim, our special investigations team were given the task…

In the recent case of Sameer v Marsal, defended by our legal solutions, Keoghs partner Damian Ward,…

We implemented new report templates, guidelines and goals for a leading US insurer that have been used…

Customer admitted to hospital on weekend following issues with high blood pressure

When a 2019 Mercedes Sprinter van used regularly for business purposes related to Amazon deliveries was damaged…

In the height of quarantine during Covid-19 our claims team received two claims for sandstorm damage to…

Our insured’s vehicle, a 2018 Audi, had been struck whilst parked and unoccupied causing expensive damage

In 2017 we received instructions from a client in relation to a former employee who was claiming…

The customer reported some accidental damage to a laptop, her son who is autistic had dropped it…

Our insurance client wanted to test the effectiveness of an automated approach to fraud detection.

The Supporting People Team within Caerphilly County Borough Council historically has a magnitude of information to go…

Sophiya Adam is an Insurance Advisor at TL Dallas, currently working towards her Insurance Professional Level 4…

A claim was submitted by a policyholder with respect to a burglary allegedly discovered on the morning…

At the height of the first national lockdown, our Property Claims team in Hanley received a claim…

DLS set themselves apart through their genuine insurance specialist expertise

Our client is a leading international financial services group based in Canada that helps people make their…

We believe outputs should be delivered as tailored and specific to the client as possible.

After working with us to assess the Consumer Services, Sales Team Leader (STM) population, we identified an…

As a refocus and refresh on customer service Davies was invited to design a learning intervention for…

They were seeking a partner to support their Head of L&D in the selection process for a…

There was a big cultural norm towards efficiency that focused on keeping the buses operating and the…

RSA were aware that their in-house LMS (Cornerstone – rebranded internally as Horizon) was perhaps not being…

We made Three’s Team Leaders the heroes of service performance, and empowered them to deliver training &…

Affinity Water were embarking on a transformation of their customer experience to support their vision to be…

The design of the programme was interactive and engaging, utilizing best practice and lots of bespoke examples…

Marsh & McLennan has a very successful graduate scheme, but was unsure whether an apprenticeship programme was…

Marsh has a very successful graduate scheme, but was unsure whether an apprenticeship programme was appropriate for…

With the launch of the Sales Executive Level 4 trailblazer apprenticeship Towergate hoped to redesign their Sales…

Right from the start Davies mapped out my journey. I knew which modules I could choose from…

After completing my apprenticeship, I was promoted to work within the technical team of Aviva. Going forwards,…

I felt that the Team Leader Level 3 was a good place to start. I had done…

Throughout my apprenticeship I was always impressed with the amount of support I received from my coach.

Davies has been very supportive with my learning and development, with support from both my coach and…

Electricity and gas supply is a complex service environment that is rapidly evolving. This means that employee…

Skipton Building Society was launching a web chat option to its customers for the first time and…

One of the fastest growing energy suppliers asked us to help their key support teams improve the…

Simba is a growing mattress company that asked for our support to establish its operation and position…

Halfords commissioned us to conduct a detailed analysis of their learning needs and provide advice, guidance and…

This organisation needed to improve its existing induction programme. They faced challenges of significant attrition with an…

When a large UK insurer was faced with an £86,000 claim after a collision between a scooter…

After a luxury 4x4 vehicle valued at £46,450 caught fire shortly after being collected from the franchised…

We provided a collision reconstruction for a large UK insurer and their law firm that used three-dimensional…

We took responsibility for approximately 18,000 open claim files by way of WIP transfer.

We took responsibility for approximately 2,000 open claim files by way of WIP transfer.

We worked with a leading UK wide haulier who needed to significantly reduce third party claims costs,…

We worked with a local self-drive hire replacement provider who needed to improve their post incident investigation…

We worked with a leading logistics and transport supplier who needed to improve driver awareness of third…

A large international insurance firm had been conducting a customer feedback survey for years. But because the…

While our client knew what was going on in its stores, it had very little insight into…

When you have a wealth of customer interaction data at your fingertips, it pays to use it.…

With a team of more than 550 customer service advisors, Vitality manages over one million calls every…

We helped Argos maximise value in customer conversations by using a ‘Sales Through Service’ approach.

NEXT’s chat channel was being rated via customer feedback on ‘Rant and Rave’.

The main driver for the project was to ‘Balance’ efficiency with a high quality customer experience, a…

We conducted on-site analysis at the Autoglass HQ in Bedford, UK. From call listening, focus groups with…

Our objective was to achieve maximum functionality from XLPro to facilitate process accuracy and efficiency within our…

Our objective was to provide meaningful management information by improving data quality, managing payment performance and engaging…

Our objective was to backload all contracts and bordereaux for previous years for a Lloyd’s Managing Agent.…

Our objective was to identify, reconcile and repatriate any surplus and/or redundant loss funds held out in…

Our objective was to improve credit control for a non-Lloyd’s Managing Agent. Our client had been utilising…

Our objective was to provide legacy credit control services to a Lloyd’s Managing Agent. We provided our…

We acted for insurers in connection with a breach of authority by a broker coverholder under a…

In the case of R&S Pilling t/a Phoenix Engineering (Respondent) v UK Insurance Ltd (Appellant) [2019] UKSC…

We acted on the instructions of insurers for civil and structural engineers in two claims brought against…

Mr & Mrs Perry hired a bouncy castle to celebrate their triplets’ 10th birthday party.

Judgment emphasises that current framework for untraced drivers is fit for purpose.

Keoghs handled the leading case (Howard v The Imperial London Hotels Limited [2019] EWHC 202 (QB)) on…

This was a much eagerly awaited Court of Appeal case, with the result being significant for the…

Acting for the Defendant insurer where Claimant’s solicitor failed to provide a “statement of status” of each…

Keoghs abuse team has been acting for Barclays Bank plc and its insurers in a major group…

With a team of more than 550 customers service advisors, Vitality manages over 1 M calls a…

Spire Healthcare wanted to improve their telephone call handling and the overall patient experience.

With over 26 million customers and US $860 billion of assets under management, Manulife is one of…

Kent Reliance is a building society with 150 years of experience.

We were asked to help a UK based insurer to understand if their agents were using the…

The Azur Group, including Azur Underwriting, was established in 2016 and operated as an Appointed Representative of…

We worked with a leading UK wide haulier, who needed to significantly reduce third party claims costs,…

Ageas offers a broad range of Personal and Commercial insurance solutions and provides award-winning products and services…

In summer 2009, a leading reinsurance broker invited 16 service providers to tender for the run-off of…

This new entity was formed by 3 producing brokers incorporating their existing international liability accounts with the…

As a wholly owned subsidiary of Jaguar Land Rover Limited, Lenny is an Insurtech start-up that provides…

We were appointed by motor insurers to deal with a third party claim for impact damage to…

Our client was a well-known company operating health and sports clubs and gyms.

We worked with a leading logistics and transport supplier, who needed to improve driver awareness of third…