Case Studies Type: Claims Solutions
Adjuster’s thorough investigation results in complete withdrawal of claim
After a cast iron lamp column was damaged, our client asked us to validate claimed repair costs of £42,751.51, a sum that seemed excessive.
Davies saves client over £80,000
After a fuel pump at a service station was damaged, our client received a claim for £125,379.71 for repairs to a single fuel pump and dust bin.
Davies saves clients over £30k on fire damage claims
We recently investigated two fire damage claims on major motorways; however, between the claims presented, the physical evidence, and our extensive knowledge of repairs, we identified inconsistencies.
Loss adjusters’ thorough investigations contest suspicious proposed costs, and saves clients nearly £60k
We recently received two suspicious claims regarding bridge parapets, which are high containment Vehicle Restraint Systems (VRS), manufactured from aluminium or steel to a high specification. Damage to these can lead to additional costs in the form of edge protection to protect workers and the public whilst repairs are undertaken.
Deducing the true origin of major fire following false reports across national news
During the spell of record-breaking temperatures that hit Europe this Summer, a large fire broke out in Wennington Village, East London on 19 July 2022.
Digital solution slashes claim lifecycles in half and delivers memorable customer experience
With customer experience (CX) transforming so rapidly, customers’ appetite for digital solutions is only increasing.
Adjuster’s expertise on complex third-party property damage claim helps secure contract extension
This long running claim began when the roof on a new building failed after the building was complete…
Quick thinking loss adjuster determined to reach storm affected customers
Great teamwork keeps loss adjuster moving in floods.
Thorough investigations and great claim handling saved insurer almost £60,000
A static caravan was extensively damaged and written off after a fire.
Challenging a potentially dishonest claim results in huge saving for insurer
Student suffered crush injuries at work, claimed she was unable to work, culminating in a Schedule of Loss claimed at £250,000.
Forensic engineering investigation saves insurer £7,500 in farm machinery claim
Our client had received a claim for damage to farm machinery, a Fraser slurry FV9000 tanker which the owner reported was damaged by falling hay bales.
Repeated lies catch up with fraudster – saving insurer £20,000
Policyholder lied repeatedly to our Investigator about having been a previous victim of crime.
Forensic engineering investigation exposes fabricated motor collision claim worth almost £30,000
Claimant alleged they had collided with another vehicle driven by a third party whilst pulling out of a T-junction
Investigation uncovers fraudulent motor claim
Following the notification of loss for a motor claim, our special investigations team were given the task to review the claim for the insurer.
Motor engineering evidence dismissed in grossly exaggerated credit hire claim
In the recent case of Sameer v Marsal, defended by our legal solutions, Keoghs partner Damian Ward, an Evans Harding engineer was described as an ‘unimpressive’ witness and his report was shown to be materially wrong and its findings rejected following our engineering team’s investigation into the damage.
Long term partnership based on trust with common goals brings improved underwriting performance
We implemented new report templates, guidelines and goals for a leading US insurer that have been used over the past 3 years to support our client’s underwriting success.
Timely & empathetic service delights wife of customer with high blood pressure
Customer admitted to hospital on weekend following issues with high blood pressure
Excellent claims handling leads to renewed agent contract
When a 2019 Mercedes Sprinter van used regularly for business purposes related to Amazon deliveries was damaged overnight, our claims adjuster took prompt action.
Fraud insight: alleged sandstorm damage proved to be man made
In the height of quarantine during Covid-19 our claims team received two claims for sandstorm damage to prestigious sport vehicles.
Excellent communication & negotiation saves insurer $17,000
Our insured’s vehicle, a 2018 Audi, had been struck whilst parked and unoccupied causing expensive damage
Claim estimated at £1.2 million for an unusual collision dropped just before hearing thanks to bespoke testing
In 2017 we received instructions from a client in relation to a former employee who was claiming to have been injured at work in 2014.
Excellent service delights customer
The customer reported some accidental damage to a laptop, her son who is autistic had dropped it through the railings on a staircase and it was badly damaged.
FRAUD INSIGHT: After the event…
A claim was submitted by a policyholder with respect to a burglary allegedly discovered on the morning of Thursday, 28 November 2019 in the region of £20,000.00 – £30,000.00.
FRAUD INSIGHT: Pothole photograph fails to measure up!
At the height of the first national lockdown, our Property Claims team in Hanley received a claim from a policyholder for a Giant Pro Advanced road bike, with a value of £2,565.00.
Collision fraud investigation
When a large UK insurer was faced with an £86,000 claim after a collision between a scooter and a Range Rover, we were instructed to investigate its legitimacy.
After a luxury 4×4 vehicle valued at £46,450 caught fire shortly after being collected from the franchised dealership, a top UK insurer asked us to investigate the cause.
Large loss collision reconstruction
We provided a collision reconstruction for a large UK insurer and their law firm that used three-dimensional laser scans to recreate the visibility afforded to a driver by his headlights after he was involved in a collision during the hours of darkness.
Transfer of large volumes of open WIP files
We took responsibility for approximately 18,000 open claim files by way of WIP transfer.
Transfer of large volumes of high new worth WIP files
We took responsibility for approximately 2,000 open claim files by way of WIP transfer.
Reducing third party claims costs
We worked with a leading UK wide haulier who needed to significantly reduce third party claims costs, repair and downtime as part of a joint risk management proposition.
Improving the post incident investigation process for a self-drive hire replacement provider
We worked with a local self-drive hire replacement provider who needed to improve their post incident investigation process.
Improving driver awareness of third party intervention obligations
We worked with a leading logistics and transport supplier who needed to improve driver awareness of third party intervention obligations.
Automating quality assessment For Vitality
With a team of more than 550 customers service advisors, Vitality manages over 1 M calls a year.
Reducing clients third party claims costs
We worked with a leading UK wide haulier, who needed to significantly reduce third party claims costs, repair and downtime as part of a joint risk management proposition.
Savings on damage claims
We were appointed by motor insurers to deal with a third party claim for impact damage to a domestic property in North Wales.
Reimbursement of legal costs
Our client was a well-known company operating health and sports clubs and gyms.
Improved awareness of third party intervention obligations
We worked with a leading logistics and transport supplier, who needed to improve driver awareness of third party intervention obligations.