Case Studies Type: Claims Solutions
Transfer of large volumes of open WIP files
We took responsibility for approximately 18,000 open claim files by way of WIP transfer.
Transfer of large volumes of high new worth WIP files
We took responsibility for approximately 2,000 open claim files by way of WIP transfer.
Reducing third party claims costs
We worked with a leading UK wide haulier who needed to significantly reduce third party claims costs, repair and downtime as part of a joint risk management proposition.
Improving the post incident investigation process for a self-drive hire replacement provider
We worked with a local self-drive hire replacement provider who needed to improve their post incident investigation process.
Improving driver awareness of third party intervention obligations
We worked with a leading logistics and transport supplier who needed to improve driver awareness of third party intervention obligations.
Automating quality assessment For Vitality
With a team of more than 550 customers service advisors, Vitality manages over 1 M calls a year.
Reducing clients third party claims costs
We worked with a leading UK wide haulier, who needed to significantly reduce third party claims costs, repair and downtime as part of a joint risk management proposition.