With customer experience (CX) transforming so rapidly, customers’ appetite for digital solutions is only increasing.
Case Studies Type: Claims Solutions
This long running claim began when the roof on a new building failed after the building was complete…
Great teamwork keeps loss adjuster moving in floods.
A static caravan was extensively damaged and written off after a fire.
Student suffered crush injuries at work, claimed she was unable to work, culminating in a Schedule of Loss claimed at £250,000.
Our client had received a claim for damage to farm machinery, a Fraser slurry FV9000 tanker which the owner reported was damaged by falling hay bales.
Policyholder lied repeatedly to our Investigator about having been a previous victim of crime.
Claimant alleged they had collided with another vehicle driven by a third party whilst pulling out of a T-junction
Following the notification of loss for a motor claim, our special investigations team were given the task to review the claim for the insurer.
In the recent case of Sameer v Marsal, defended by our legal solutions, Keoghs partner Damian Ward, an Evans Harding engineer was described as an ‘unimpressive’ witness and his report was shown to be materially wrong and its findings rejected following our engineering team’s investigation into the damage.
We implemented new report templates, guidelines and goals for a leading US insurer that have been used over the past 3 years to support our client’s underwriting success.
Customer admitted to hospital on weekend following issues with high blood pressure
When a 2019 Mercedes Sprinter van used regularly for business purposes related to Amazon deliveries was damaged overnight, our claims adjuster took prompt action.
In the height of quarantine during Covid-19 our claims team received two claims for sandstorm damage to prestigious sport vehicles.
Our insured’s vehicle, a 2018 Audi, had been struck whilst parked and unoccupied causing expensive damage
Claim estimated at £1.2 million for an unusual collision dropped just before hearing thanks to bespoke testing
In 2017 we received instructions from a client in relation to a former employee who was claiming to have been injured at work in 2014.
The customer reported some accidental damage to a laptop, her son who is autistic had dropped it through the railings on a staircase and it was badly damaged.
A claim was submitted by a policyholder with respect to a burglary allegedly discovered on the morning of Thursday, 28 November 2019 in the region of £20,000.00 – £30,000.00.
At the height of the first national lockdown, our Property Claims team in Hanley received a claim from a policyholder for a Giant Pro Advanced road bike, with a value of £2,565.00.
When a large UK insurer was faced with an £86,000 claim after a collision between a scooter and a Range Rover, we were instructed to investigate its legitimacy.
After a luxury 4×4 vehicle valued at £46,450 caught fire shortly after being collected from the franchised dealership, a top UK insurer asked us to investigate the cause.
We provided a collision reconstruction for a large UK insurer and their law firm that used three-dimensional laser scans to recreate the visibility afforded to a driver by his headlights after he was involved in a collision during the hours of darkness.
We took responsibility for approximately 18,000 open claim files by way of WIP transfer.
We took responsibility for approximately 2,000 open claim files by way of WIP transfer.
We worked with a leading UK wide haulier who needed to significantly reduce third party claims costs, repair and downtime as part of a joint risk management proposition.
We worked with a local self-drive hire replacement provider who needed to improve their post incident investigation process.
We worked with a leading logistics and transport supplier who needed to improve driver awareness of third party intervention obligations.
With a team of more than 550 customers service advisors, Vitality manages over 1 M calls a year.
We worked with a leading UK wide haulier, who needed to significantly reduce third party claims costs, repair and downtime as part of a joint risk management proposition.
We were appointed by motor insurers to deal with a third party claim for impact damage to a domestic property in North Wales.
Our client was a well-known company operating health and sports clubs and gyms.
We worked with a leading logistics and transport supplier, who needed to improve driver awareness of third party intervention obligations.