CX Case Studies Type: Industry
Designing a Flexible Goal Service Model for an IoT Leader
Optimising operating models with an agile approach for new innovation and change implementation.
Evolve Your Operating Model to Reduce Costs
Taking a fresh look at your operations from the perspective of demand and customer behaviour.
Using automation to improve response times for an ICT service desk
Using automation to improve response times for an ICT service desk
From Compliance to Coaching to Customer Experience
At Davies, we provide focused support to help businesses secure the full potential of their technology investments.
Finding More Answers in Analytics
Our expert team of analysts hold the knowledge of key CX tools and technologies with a broad commercial focus, from delivering successful projects in a wide range of organisations and sectors.
Informing Future Strategy for a Leading Online Business
Using innovative tools and channels to improve long-term business strategy
Identifying the Technology to Support Future Growth
Implementing cost-effective change for the development of your business.
Comparing the Costs and Models for Effective Business Strategy
Outsourcing contracts are different from most procurement exercises, this is due to their length, scope and the need to trust a third party to deliver services on your behalf.
Helping a Global Retailer Ready Itself for Digital Growth
Look outside the box of your sales strategy to create digital growth.
Delivering Annualised Savings of £1.6 Million through Automating Fraud Detection
Fraudulent claims are a major cost for the insurance industry but detecting them can be hit and miss.
Simba ‘Sales Through Webchat’ Programme
Simba is one of the fastest-growing mattress companies, as featured in The Times Top 100 Startups.
Process Automation Assessment for an NHS Organisation
Creating clear and engaging communications to drive self-service.
Supporting Transition to a New Regulatory Statement
For any business in a regulated industry, the risks of non-compliance are well-known.
Understanding Whether Goodwill Payments Deliver a Return on Investment
A vehicle manufacturer wanted to know whether their multi-million pound goodwill programme was delivering a return on investment through building customer loyalty.