CX Case Studies Type: Industry
Optimising operating models with an agile approach for new innovation and change implementation.
Taking a fresh look at your operations from the perspective of demand and customer behaviour.
Using automation to improve response times for an ICT service desk
At Davies, we provide focused support to help businesses secure the full potential of their technology investments.
Our expert team of analysts hold the knowledge of key CX tools and technologies with a broad commercial focus, from delivering successful projects in a wide range of organisations and sectors.
Using innovative tools and channels to improve long-term business strategy
Implementing cost-effective change for the development of your business.
Outsourcing contracts are different from most procurement exercises, this is due to their length, scope and the need to trust a third party to deliver services on your behalf.
Look outside the box of your sales strategy to create digital growth.
Fraudulent claims are a major cost for the insurance industry but detecting them can be hit and miss.
Simba is one of the fastest-growing mattress companies, as featured in The Times Top 100 Startups.
Creating clear and engaging communications to drive self-service.
For any business in a regulated industry, the risks of non-compliance are well-known.
A vehicle manufacturer wanted to know whether their multi-million pound goodwill programme was delivering a return on investment through building customer loyalty.