Helping an Established Business Change Direction

  • Reduced costs

     

  • Increasing quality output

Our extensive experience in procuring and managing major outsourcing contracts allows us to provide you with potential gains in the context of your business goals and priorities.

Providing insight to implement change for a new business vision.

Overview

Every decision to outsource should be based on a clear business case and be seamlessly integrated into your organisation’s vision and operating model. Our strategy work will result in a comprehensive set of recommendations and a fully cost business case for change – detailing why outsourcing may, or may not, be the correct direction for your business.

Our extensive experience in procuring and managing major outsourcing contracts allows us to provide you with potential gains in the context of your business goals and priorities.

The Situation

A well-established, well-loved media group was reliant on a small in-house team to handle all its customer service enquiries. It wanted to find a more cost-effective approach that maintained service quality for its customers.

Davies’ expert team were requested to join the project, to provide a better insight into their available options, and to implement the best change for their new business vision.

Our Approach

Having analysed its current and predicted workload, including likely channel shift, as well as its cost base, we provided two potential approaches: one simply involved reducing team size and moving it to a new location, away from the group’s central London offices. The other approach was to outsource to a UK-based supplier with relevant expertise, and we were able to identify some suitable candidates.

Return on Investment

Our report set out the benefits of each option and enabled the group to make an informed decision, which led to both improved customer service and a more cost effective solution.

Wherever you are on your outsourcing journey, Davies can help you take the next steps. Contact us for an initial conversation to discuss your current situation.

Simon Dillsworth
Managing Director, Consulting
Simon.dillsworth@davies-group.com

Michael Anderson
Vice President
US/Canada
michael.anderson@davies-group.com

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