Informing Future Strategy for a Leading Online Business

  • Development of new tools and technologies for greater ROI 

Our specialists can provide an informed, independent analysis of the viability of innovative tools and channels, or conduct a broad horizon- scanning exercise, to inform your long- term strategy.

Using innovative tools and channels to improve long-term business strategy

Overview

Are there emerging technologies that could add tangible value to your business now, or in the future? Gain a personalised insight into emerging CX technologies and their potential for your business with Davies’ technology futures research.

Our specialists can provide an informed, independent analysis of the viability of innovative tools and channels, or conduct a broad horizon- scanning exercise, to inform your long- term strategy.

The Situation

Our client was known globally for having transformed its industry through an innovative online service model – and part of its DNA was to keep ahead of the competition. They came to Davies to help inform with their next phase of innovation.

Our Approach

Our client tasked Davies to support innovation, and we did this by conducting an annual analysis of the emerging technology landscape to help the client understand what tools may be relevant to the CX beyond 18 months’ time.

Return on Investment

Our research identified early-stage innovations that the client team then investigated further and fully evaluated – which shaped its medium-term strategy and even enabled it to support and influence the development of new tools and technologies.

Whether you need input on technology strategy or focused help to procure or implement a solution, our expert team can help. Contact us today.

Sean Keane

Consulting Director

Sean.Keane@davies-group.com

Michael Anderson

Vice President – US/Canada

michael.anderson@davies-group.com

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