First Time Outsourcing for Your Business – Transition

  • Effective task management for best ROI

We have the global resources to work fast and provide you with the answers you need at speed, no matter how big, or small your outsourcing transition may be.

Effectively managing your outsourcing transition

Overview

Outsourcing for the first time? Whether you’ve outsourced what was previously an in-house function for the first time or moving to a new supplier, you want the transition process to be as smooth as possible, so that the new contract is best placed to deliver value from day one. Our experienced team can help you manage the process effectively.

We combine the insight that comes with first-hand experience procuring and managing major managed service contracts with a robust commercial focus. We have the global resources to work fast and provide you with the answers you need at speed, no matter how big, or small your outsourcing transition may be.

The Situation

A media client needed to focus its resources on launching its pioneering service – so had appointed us to help set up its customer support function.

We had already dedicated time to shaping the outsourcing strategy as well as overseeing the procurement of a preferred supplier. Now, the task was to effectively manage the transition for optimal success.

Our Approach

Based on our existing learnings of the client, we were able to put together an insightful, comprehensive plan to help create a smooth transition. Our plan set out the responsibilities of both the client and the supplier and ensured everything would be in place for when the service went live.

Return on Investment

The transition was a success and from day one, customers were able to receive the support they needed.

Wherever you are on your outsourcing journey, Davies can help you take the next steps. Contact us for an initial conversation to discuss your current situation.

Simon Dillsworth
Managing Director, Consulting
Simon.dillsworth@davies-group.com

Michael Anderson
Vice President
US/Canada
michael.anderson@davies-group.com

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