Successful contract migration
Whether you need input on technology strategy or focused help to procure or implement a solution, our expert team can help.
Too often, technology selection decisions are a missed opportunity. Whether as a result of setting the wrong requirements, or returning to the same old suppliers in the hope of new solutions, there are countless horror stories of underutilised and overpriced solutions, massive workarounds and strained relationships that never fulfil expectations.
With our experts at your side, you can avoid these potential pitfalls. Our hugely experienced team can help you to consider options thoroughly, testing these against the value they create and securing the right potential suppliers, who are motivated to be your partner.
One of the UK’s most respected retail brands was preparing to re-tender its communications and contact centre contracts. With the two exercises needing to run separately, but on an almost identical schedule, the retailer asked Davies to support both.
Specifically, we were invited to advise on the evaluation approach and to ensure that there would be no issues in integrating the two new suppliers.
In order to help with a smooth integration process, we looked at the ways in which the client was currently working, and explored how they could be improved. This enabled us to then turn those insights into a set of clear requirements.
The procurement programmes of our client adhered to their challenging timescales and we provided timely advice and input on both.
Following our expert advice, the retailer selected a supplier for each of their projects, and successfully migrated to the new contracts seamlessly.
Whether you need input on technology strategy or focused help to procure or implement a solution, our expert team can help. Contact us today.
Vice President – US/Canada