Davies has been working with one of the largest global fashion retail brands to help them with…

A medical equipment manufacturer outsources its customer service to a third-party provider in order to deliver the…

Davies provided trusted operational advice which included HR function review, all HR processes, policies and retained HR…

Davies supported ManyPets on specialist claims recruitment, executive search and developing a rapid onboarding programme.

Provided a 16-hour, transformational curriculum of lean and impactful training designed for the core section of the…

Developed a solution to provide the new specialists with the basic leadership skills to support their colleagues…

Working closely with a huge furniture brand to develop an all new and improved ‘Introduction to Systems’…

Transformation of the learner journey that created a truly blended training approach which saved time, money and…

Empowering agents to tackle all types of calls by upskilling the soft skills of rapport, empathy and…

Creation of an induction programme that lead to a 70% increase in learner engagement, achieving improved business…

We upskilled and worked with senior leaders in the business to share our assessment expertise.

Ensuring advisors delivered consistent tone, language and professionalism to their customer base, increasing customer satisfaction.

Delivery of a programme resulting in increased Customer Satisfaction scores.

Positively impacting business metrics with engaging digital learning.

Increase of NPS score and reduction in attrition following from a transformation of an onboarding programme.

Supporting desired goal of having a customer focused mindset.

Implementing a sales programme resulting in an increase on volume of sales through service and CSAT score.

Improving call quality scores to deliver measurable business results.

Learning programme that created measurable business results, but more importantly played a part in identifying and assisting…

Enhancing knowledge and confidence in supporting vulnerable customers through digital learning.

Learning programme that created measurable business results, but more importantly played a part in identifying and assisting…

Learning programme that provided an accredited leadership standard, significantly improving confidence, productivity and team performance.

Embedding service training and skills development at the heart of a contact centres’ culture.

Highly customised learning programme that increased sales conversion rate from 38% to 56%

Learning programme that created measurable business results, but more importantly played a part in identifying and assisting…

Sourcing a new LMS that could fit the company’s current state, be integrated with other legacy systems,…

A blended onboarding programme to set new starters up for success and to achieve higher quality scores…

Our client, Autoglass, reached out to us regarding issues they were experiencing with their UK based call…

Our client is one of the most globally recognisable educational toy brands.

Our client is one of the most globally recognisable private medical insurance companies.