Our Evolution

Our Heritage

We’ve been thriving in the learning and development world for almost 20 years as the ‘go to’ partner for clients who want to truly transform their customer experience through people development.

Our team are experts in delivering results driven learning experiences for customer facing teams, operational leaders, or anyone in wider your organisation who has a direct or indirect impact on your customer experience.

As a team, we have developed a wide range of tools and solutions that can help power your performance through people. This toolkit works to drive results works so well because we know every business is unique and we take the time to discover what will work best for your situation, culture and organisation.

By taking the time to ask questions, and discover your values, we become your trusted partners for all things learning and customer experience.

Our Ethos

The way we collaborate with our clients is built upon three fundamentals:

Learn – We continually strive to put the learner at the forefront of our thinking, along with designing digital, human-led or blended learning experiences which support their development.

Embed – Our commitment to clients is that their investment in development will be protected. We support organisations to minimise the forgetting curve of their people, with a unique test and learn process and wider ‘nudge’ theory.

Sustain – By creating learning experiences, building a sustaining force of development is crucial to us and our clients. We build full wrap-around programmes with, pre, during and post thought leadership to offer a best in class learning experience.

Global Footprint

We partner with incredible brands around the globe to deliver learning experiences that deliver great results. From our hubs in London, Toronto and Nashville, our international learning team have the ability to operate globally, either in person, or through the magic of technology.

We commit to demonstrating clear value with every project, showcasing our ability to deliver impactful learning experiences across every continent. We collaborate with clients across 32 countries and 6 continents (Watch out Antarctica, we’re coming for you!) delivering our results-driven blended solutions that help our clients power performance through their people.

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Meet the Learning Experiences Team

All our solutions can be perfectly delivered...

On time

In budget

On brand

To the brand

Lets make a difference




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