Learning Experiences

Fashion Retailer - Induction Programme

Learning engagement increased by 70%

Time to competence reduced by seven weeks.

Overview

At Davies Learning Experiences we are passionate about employee induction programmes. We know that the induction period is a crucial time that confirms a new employee’s choice to join an organisation, and the organisation’s biggest chance to leave a lasting impression on a new joiner.

This was the case when a large fashion retailer came to Davies Learning Experiences looking to improve their existing induction programme that was facing significant attrition with an average of 70% new starters leaving before 12 weeks.

Their existing programme was unstructured, 100% classroom facilitated and process heavy – resulting in learners not being set up for success. The average speed to competence was at least three months which was impacting operational requirements, employee satisfaction, and most importantly customer experience.

The Approach

We needed to hit the “reset” button on a version of induction training that was no longer to the modern standard of how people learn. Here at Davies Learning Experiences, one of our many talents is designing results focused, blended induction programmes. We understand how new starters learn and what overloads them or reduces their confidence.

Results

Our five-week blended induction programme contained content that built the confidence of the new joiner, empowering them to be “ready” to meet the customer’s needs. At the end of our design, we were able to hand over a blended onboarding programme, which would set new starters up for success and achieve higher quality score, in a shorter period of time.

The Results

Based on the induction program that we built, we were to achieve results that were sustainable for the company going forward. By moving portions of the content away from classroom facilitation, we were able to build digital learning content that was delivered in a more consistent, engaging and memorable way. This resulted in operational KPIs being achieved more consistently, reduced attrition rates, reduced time to competency and increased learner engagement.

Want to find out more?

Chat with Lee!

Lee Russell is the Head of Client Solutions and welcomes you to schedule in a meeting directly into his diary to discuss your learning requirements.

He will also be able to share examples of how we have supported our clients to reach their learning and development goals to help achieve incredible business metrics. Book your 121 meeting below.

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