Learning Experiences

Fashion Retailer - Induction Programme

Learning engagement increased by 70%

Time to competence reduced by seven weeks.

Overview

At Davies Learning Experiences we are passionate about employee induction programmes. We know that the induction period is a crucial time that confirms a new employee’s choice to join an organisation, and the organisation’s biggest chance to leave a lasting impression on a new joiner.

This was the case when a large fashion retailer came to Davies Learning Experiences looking to improve their existing induction programme that was facing significant attrition with an average of 70% new starters leaving before 12 weeks.

Their existing programme was unstructured, 100% classroom facilitated and process heavy – resulting in learners not being set up for success. The average speed to competence was at least three months which was impacting operational requirements, employee satisfaction, and most importantly customer experience.

The Approach

We needed to hit the “reset” button on a version of induction training that was no longer to the modern standard of how people learn. Here at Davies Learning Experiences, one of our many talents is designing results focused, blended induction programmes. We understand how new starters learn and what overloads them or reduces their confidence.

Results

Our five-week blended induction programme contained content that built the confidence of the new joiner, empowering them to be “ready” to meet the customer’s needs. At the end of our design, we were able to hand over a blended onboarding programme, which would set new starters up for success and achieve higher quality score, in a shorter period of time.

The Results

Based on the induction program that we built, we were to achieve results that were sustainable for the company going forward. By moving portions of the content away from classroom facilitation, we were able to build digital learning content that was delivered in a more consistent, engaging and memorable way. This resulted in operational KPIs being achieved more consistently, reduced attrition rates, reduced time to competency and increased learner engagement.

Want to find out more?

Chat with Lee!

Lee Russell is the Head of Client Solutions and welcomes you to schedule in a meeting directly into his diary to discuss your learning requirements.

He will also be able to share examples of how we have supported our clients to reach their learning and development goals to help achieve incredible business metrics. Book your 121 meeting below.

The Resilience Handbook
Today’s Learning Noodle Podcast is all about Resilience, but why should we care? Well resilience can manifest in various aspects of our lives and ca
How organisations can grow through change with CX transformation
This week’s episode of The Learning Noodle we are looking at how many organisations are evolving and going through periods of change. Either because
The Power of Digital Learning: What Do You Need To Consider for Success
In this episode of The Learning Noodle we are joined by our Head of Digital Adam Eckersley to chat about the power of digital learning along with how
How Technology and Engagement is Transforming Workplace Culture
Organisations of all sizes are facing competition in attracting and retaining talent. When you combine this with the changing demands of the work
The future of employee experience: People are our biggest investment
With organisations changing at fast pace whether that is hybrid working or more digitalisation, with increased expectations on personalised employee e
Malcolm Taylor - Senior People Development Manager
In this latest Learning Noodle podcast, our guest is Malcolm Taylor, who is the Senior People Development Manager from The Meteorological Office. Malc
Meet the brain to help improve your learning and memory
Imagine what you could achieve if you knew more about your brain? With neuroscientific interests in learning and memory on the increase, what better p
Measuring the impact of learning and development is difficult but possible
This week we will be focusing on the importance of Learning and Development and how to find evidence of its positive effects. Special guest Kevin M Ya
The importance of alignment and retention when in person.
The importance of bringing people together in person to collaborate, does it bring an energy that was lost during the pandemic? It provides the space
How has the learning and development world changed throughout and as a result of Covid 19?
In a world where face-to-face training was no longer an option, special guest Simon Newton, Learning & Development Leader at Autoglass and podcast hos
The impact of L&D on retention rates
With the growing issues around retention rates, special guest Jesse Burcham, Vice President of Training & Operations at PFSbrands and podcast host Ben
Global challenges and contact centre resilience
Ben Hurrell, Head of Learning Experiences & Leigh Hopwood, CEO of the Call Centre Management Association (CCMA) explore how rising living costs and vu
The pressure of the decision maker
How do great leaders know how to make the right decisions? Ben Hurrell, Head of Learning Experiences returns with Deborah Challinor, Expert in Lead
Breaking down obstacles to achieve DEI success
In this episode Senior Learning Experiences Consultant, Tim Gonulalan takes over as host and is joined by Diversity, Equity & Inclusion (DEI) Consulta
Using learning technology and data to track ROI
Learning technology such as knowledge retention platforms are increasingly being used to track and achieve positive ROI on learning experiences. Pe
The role of innovation in delivering "profitable relevance"
Innovation is an often talked about is skills and behvaiour... but what sits behind the mystery? Why is it important? Whose responsibility is it...
Resilience Vs. Perseverance - Developing people to overcome adversity
Is resilience enough, or do we need to focus more on perseverance? We can just take the pain of a problem and work through it, but what can we do to
Leading a team of individuals – How to get the best out of people from different worlds
The world is increasingly celebrating the individual, whether it is respecting where someone is from, their identity, their preferences or even their
How does mental wellbeing impact performance?
Keith Gait, Leader at the Customer Experience Foundation brings his wealth of CX, leadership and personal experience to lead a powerful discussion on
How to boost your CMeX scores and stay on top
Water organisations have been challenged to keep up with changes in customer behaviour and increased expectations. But what are the best ways to manag
How does the future of learning intersect with CX?
Learning has to adapt to meet the needs of an organisation’s people, but at the same time there is an essential requirement to include the customer
The hidden leadership pandemic!
What did we forget when we were surviving? Leadership! To transform organisations from a surviving state, into one which is thriving – requires a sh
The role of learning in the future of work: Why reskilling is such a hot topic
With today's advances in technology, you have to adapt, change and learn new skills. It isn’t uncommon to change role every few years, and people wh
Is learning & development a cost or an investment?
We need to talk more about how learning can help boost NPS and bottom-line results. Learn how to make your learning & development budget a real in
What can learning & development professionals learn from the world of customer experience?
The CX world is constantly evolving, and the pace of change quickening. What parallels can we draw to internal customers and the world of learning and
DISCOVER MORE