Learning Experiences

LEGO - Increasing Coaching Confidence

41% uplift in confidence of Team Leaders to coach their teams compared to before the training.

75% of Team Leaders reported an increase in performance in the three months following the training.


Our client is one of the most globally recognisable educational toy brands.

The client came to us with a requirement to develop their team leaders across three global locations. They wanted our help to build on their existing training and create a more practical, blended, and advanced performance coaching solution. The core training needed to be delivered in a classroom, but our client also wanted us to implement a series of digital modules, to speed up competence and act as a resource.

The Approach

As experts in leadership and blended learning, we were able to work at pace to develop an impactful solution.

To start with, we conducted a full Learning Needs Analysis to establish what areas of coaching to focus on. As an outcome of this analysis, we identified that there were three key areas to focus on: emotional intelligence, coaching conversations and delivering feedback.

We created three digital modules on each of the topics to lay the foundation, this was followed by two facilitated workshops to create a truly blende learning experience. This brand has a unique identity in its people just as it has in the hearts and minds
of customers globally. For this reason, we worked carefully and with great praise, to develop material that matches the unique look, feel, voice and playfulness of this historic European brand.

Our human-led sessions, which were delivered in three different continents, blended psychometrics, tone of voice, coaching best practice and cultural awareness together to deliver fantastic outcomes for the team leaders, providing a foundation brick for conversations with colleagues moving forward.

The Results

The solutions that were delivered across the three locations not only achieved positive evaluation results, but also became a talking point for many other regions as team leaders grew in confidence and skill, thus leading to positive people performance.

This client recognised how important coaching and development was within their business and our series of interventions helped embed this globally and continue to drive performance up at team levels.

Want to find out more?

Chat with Lee!

Lee Russell is the Head of Client Solutions and welcomes you to schedule in a meeting directly into his diary to discuss your learning requirements.

He will also be able to share examples of how we have supported our clients to reach their learning and development goals to help achieve incredible business metrics. Book your 121 meeting below.

The future of employee experience: People are our biggest investment
With organisations changing at fast pace whether that is hybrid working or more digitalisation, with increased expectations on personalised employee e
Malcolm Taylor - Senior People Development Manager
In this latest Learning Noodle podcast, our guest is Malcolm Taylor, who is the Senior People Development Manager from The Meteorological Office. Malc
Meet the brain to help improve your learning and memory
Imagine what you could achieve if you knew more about your brain? With neuroscientific interests in learning and memory on the increase, what better p
Measuring the impact of learning and development is difficult but possible
This week we will be focusing on the importance of Learning and Development and how to find evidence of its positive effects. Special guest Kevin M Ya
The importance of alignment and retention when in person.
The importance of bringing people together in person to collaborate, does it bring an energy that was lost during the pandemic? It provides the space
How has the learning and development world changed throughout and as a result of Covid 19?
In a world where face-to-face training was no longer an option, special guest Simon Newton, Learning & Development Leader at Autoglass and podcast hos
The impact of L&D on retention rates
With the growing issues around retention rates, special guest Jesse Burcham, Vice President of Training & Operations at PFSbrands and podcast host Ben
Global challenges and contact centre resilience
Ben Hurrell, Head of Learning Experiences & Leigh Hopwood, CEO of the Call Centre Management Association (CCMA) explore how rising living costs and vu
The pressure of the decision maker
How do great leaders know how to make the right decisions? Ben Hurrell, Head of Learning Experiences returns with Deborah Challinor, Expert in Lead
Breaking down obstacles to achieve DEI success
In this episode Senior Learning Experiences Consultant, Tim Gonulalan takes over as host and is joined by Diversity, Equity & Inclusion (DEI) Consulta
Using learning technology and data to track ROI
Learning technology such as knowledge retention platforms are increasingly being used to track and achieve positive ROI on learning experiences. Pe
The role of innovation in delivering "profitable relevance"
Innovation is an often talked about is skills and behvaiour... but what sits behind the mystery? Why is it important? Whose responsibility is it...
" tabindex="0">
Resilience Vs. Perseverance - Developing people to overcome adversity
Is resilience enough, or do we need to focus more on perseverance? We can just take the pain of a problem and work through it, but what can we do to
Leading a team of individuals – How to get the best out of people from different worlds
The world is increasingly celebrating the individual, whether it is respecting where someone is from, their identity, their preferences or even their
How does mental wellbeing impact performance?
Keith Gait, Leader at the Customer Experience Foundation brings his wealth of CX, leadership and personal experience to lead a powerful discussion on
How to boost your CMeX scores and stay on top
Water organisations have been challenged to keep up with changes in customer behaviour and increased expectations. But what are the best ways to manag
How does the future of learning intersect with CX?
Learning has to adapt to meet the needs of an organisation’s people, but at the same time there is an essential requirement to include the customer
The hidden leadership pandemic!
What did we forget when we were surviving? Leadership! To transform organisations from a surviving state, into one which is thriving – requires a sh
The role of learning in the future of work: Why reskilling is such a hot topic
With today's advances in technology, you have to adapt, change and learn new skills. It isn’t uncommon to change role every few years, and people wh
Is learning & development a cost or an investment?
We need to talk more about how learning can help boost NPS and bottom-line results. Learn how to make your learning & development budget a real in
What can learning & development professionals learn from the world of customer experience?
The CX world is constantly evolving, and the pace of change quickening. What parallels can we draw to internal customers and the world of learning and