Learning Experiences

Samaritans - Sourcing a new Learning Management System (LMS)

Our client felt they received a significant reduction in their expected costs due to our insights and expertise in digital learning

Reduced the time and cost of the RFP process by up to seven weeks compared with average timescales


A modern Learning Management System (LMS) is necessary for companies to track and report on learning consumption within their organisations.

But when some LMS’ become outdated, they can be unstable and unreliable, as was the case with the Samaritans’ LMS. They therefore engaged with the experts at Davies to help source a new LMS that could fit the company’s current state, be integrated with other legacy systems, and could modernise the user experience of learning.

The Approach

We engaged with the Samaritans’ Head of L&D and started a series of workshops with stakeholders and end users to understand the requirements needed from the new Learning Management System. The findings were then compiled into a list of user and technical requirements that LMS providers would need to adhere to.

Davies created RFI/RFP documents that encompassed all the technical requirements, linkages to the Samaritans’ IT systems and their future strategy for learning.

The Delivery

Based on the documents that Davies compiled, a list of twelve LMS providers were contacted for an RFI. Based on the information provided, the preferred supplier shortlist was reduced to four for the RFP stage. We were able to participate in the vendor presentations to ensure that the information provided best aligned to the current and future state of Samaritans’ learning. We also assisted in breaking down the various cost structures to ensure level pricing comparisons could be made, allowing Samaritans to make an informed decision based on their allocated LMS budget.

The Results

The benefit seen by Samaritans was one of helping to cut through the supplier dialogue to understand, in simple terms, the capabilities of their products and how they best aligned to the initial requirements.

The end-to-end duration of this procurement process was significantly reduced (by seven weeks against average) with the knowledge and skills that Davies provided to Samaritans.

Want to find out more?

Chat with Lee!

Lee Russell is the Client Solutions Director and welcomes you to schedule in a meeting directly into his diary to discuss your learning requirements.

He will also be able to share examples of how we have supported our clients to reach their learning and development goals to help achieve incredible business metrics. Book your 121 meeting below.

The future of employee experience: People are our biggest investment
With organisations changing at fast pace whether that is hybrid working or more digitalisation, with increased expectations on personalised employee e
Malcolm Taylor - Senior People Development Manager
In this latest Learning Noodle podcast, our guest is Malcolm Taylor, who is the Senior People Development Manager from The Meteorological Office. Malc
Meet the brain to help improve your learning and memory
Imagine what you could achieve if you knew more about your brain? With neuroscientific interests in learning and memory on the increase, what better p
Measuring the impact of learning and development is difficult but possible
This week we will be focusing on the importance of Learning and Development and how to find evidence of its positive effects. Special guest Kevin M Ya
The importance of alignment and retention when in person.
The importance of bringing people together in person to collaborate, does it bring an energy that was lost during the pandemic? It provides the space
How has the learning and development world changed throughout and as a result of Covid 19?
In a world where face-to-face training was no longer an option, special guest Simon Newton, Learning & Development Leader at Autoglass and podcast hos
The impact of L&D on retention rates
With the growing issues around retention rates, special guest Jesse Burcham, Vice President of Training & Operations at PFSbrands and podcast host Ben
Global challenges and contact centre resilience
Ben Hurrell, Head of Learning Experiences & Leigh Hopwood, CEO of the Call Centre Management Association (CCMA) explore how rising living costs and vu
The pressure of the decision maker
How do great leaders know how to make the right decisions? Ben Hurrell, Head of Learning Experiences returns with Deborah Challinor, Expert in Lead
Breaking down obstacles to achieve DEI success
In this episode Senior Learning Experiences Consultant, Tim Gonulalan takes over as host and is joined by Diversity, Equity & Inclusion (DEI) Consulta
Using learning technology and data to track ROI
Learning technology such as knowledge retention platforms are increasingly being used to track and achieve positive ROI on learning experiences. Pe
The role of innovation in delivering "profitable relevance"
Innovation is an often talked about is skills and behvaiour... but what sits behind the mystery? Why is it important? Whose responsibility is it...
" tabindex="0">
Resilience Vs. Perseverance - Developing people to overcome adversity
Is resilience enough, or do we need to focus more on perseverance? We can just take the pain of a problem and work through it, but what can we do to
Leading a team of individuals – How to get the best out of people from different worlds
The world is increasingly celebrating the individual, whether it is respecting where someone is from, their identity, their preferences or even their
How does mental wellbeing impact performance?
Keith Gait, Leader at the Customer Experience Foundation brings his wealth of CX, leadership and personal experience to lead a powerful discussion on
How to boost your CMeX scores and stay on top
Water organisations have been challenged to keep up with changes in customer behaviour and increased expectations. But what are the best ways to manag
How does the future of learning intersect with CX?
Learning has to adapt to meet the needs of an organisation’s people, but at the same time there is an essential requirement to include the customer
The hidden leadership pandemic!
What did we forget when we were surviving? Leadership! To transform organisations from a surviving state, into one which is thriving – requires a sh
The role of learning in the future of work: Why reskilling is such a hot topic
With today's advances in technology, you have to adapt, change and learn new skills. It isn’t uncommon to change role every few years, and people wh
Is learning & development a cost or an investment?
We need to talk more about how learning can help boost NPS and bottom-line results. Learn how to make your learning & development budget a real in
What can learning & development professionals learn from the world of customer experience?
The CX world is constantly evolving, and the pace of change quickening. What parallels can we draw to internal customers and the world of learning and