We help organisations realise their leadership potential, from aspiring managers to board level. Our experts deliver impactful learning interventions, tailored for leaders in the customer experience arena. We understand the crucial role leadership plays in growing successful organisations and work with businesses to help them realise how their performance can be redefined by concentrating on their biggest asset – people.
The experience leaders give their teams directly impacts results, especially in the customer experience space. By enhancing leadership capabilities and personal brand, businesses can improve customer satisfaction, engagement, and ultimately business results.
In person
Virtually
Digitally
or Blended
We have the knowledge and experience to develop practical skills that businesses and people need to make a long-term impact, leading to growth in performance.
Developing leadership is an art as much as it is a science, and our team has a range of tools to help businesses shape their existing and aspiring leadership talent.
Our team of experts uses their leadership and consultancy experience to create tailored learning experiences for our clients. They facilitate both short single workshops, and longer transformation programmes for your leadership teams.
Our learning experiences can be delivered in many ways. Leaders and leadership teams often have a range of responsibilities that require their urgent attention, so we create learning programmes that don’t impact their ability to attend these situations. We work with you to identify the right solution, which will deliver maximum results.
Click ‘see more’ to find out some of the elements we can include in our leadership solutions.
Our approach comes to life when we partner with you to create a solution, whether that solution is big or small, our approach is the same. This makes sure nothing is missed and ensures consistency in identifying and solving the challenges you have. Our approach has already delivered numerous successful results for clients we have worked with and we believe it is one of the key factors which make us different. It ensures we deliver truly practical, impactful and performance focussed learning experiences.
Our learning experiences can range from a one-day workshop to a 12-month leadership transformational journey. Partnering with us can be done in two different ways, either by using our ‘fast deployment frameworks’ in the drop down below that we customise to keep costs down and deliver tactical interventions.
The Challenge
The Consumer Services Sales Team Leaders needed development to help them achieve greater confidence and capability across their seven leadership competencies. There were a variety of confidence levels across the population and self-development was a challenge due to their high workloads.
The Solution
We developed seven workshops in partnership with the Sales Team Leaders, which directly linked to their seven required competencies which we also supported the creation of. Along with these workshops, we created a suite of resource including, journals, training materials and detailed notes allowing for ongoing future delivery to new groups of leaders.
The Result
The workshops themselves, and the supporting materials, all received great feedback from the cohorts and stakeholders. When they revisited the seven leadership competencies with their teams, they could see a clear uplift in confidence across all areas, driving performance, growth and efficiency across the sales function.
The Challenge
RSA approached us to support them with the impact Covid-19 had on their people, namely, how they could transition into the virtual world whilst maintaining high performance.
The Solution
We worked with RSA to understand the challenges their people faced with moving to a virtual model. Two things were of immediate priority; firstly, helping them understand how to lead remotely and secondly, developing a strong virtual performance management baseline. We developed two virtual classroom interventions which were delivered to their people leaders in Canada. We started with the Leading Remotely sessions and followed-up with Virtual Performance Management workshops.
The Result
By the end of both programmes, we had developed over 200 people leaders within RSA. One of the most striking realisations they had was how easily they could still develop their people with great content and ideas – in a virtual way. This demonstrated that leaders could continue to keep their teams engaged, motivated and high-performing whilst working through other challenges.
The Challenge
Lego came to us with a requirement to develop their team leaders across three global locations. They wanted our help to build on their existing training and create a more practical, blended, and advanced Performance Coaching solution. The core training needed to be delivered in a classroom, but LEGO also wanted us to implement a series of digital modules.
The Solution
To start with, we conducted a full Learning Needs Analysis to establish what areas of coaching to focus on. As an outcome of this analysis, we identified that there were three key areas to focus on: Emotional Intelligence, Coaching Conversations and Delivering Feedback. We created three digital modules on each of the topics to lay the foundation, this was followed by two facilitated workshops to create a truly blended learning experience.
The Result
The solutions that were delivered across the three locations not only achieved positive evaluation results, but also became a talking point for many other regions. LEGO recognised how important coaching and development is within their business and this series of interventions helped embed this globally and continue to drive performance up at team levels.
