Learning Experiences
menu

Development Centre Programme for Bupa

Collaborated across the client to identify competencies and upskill assessors with our knowledge and experience

Provided detailed reports and analysis with recommendations of future development opportunity

How we helped

We believe outputs should be delivered as tailored and specific to the client as possible.

To make this happen we conducted a needs analysis of the existing manager populations in the business area based on client data and working groups, From working in collaboration with operations and leadership team, we were able to identify and then prioritise a programme of modern leadership challenges through scenarios, interviews and group work that gave each participant a chance to showcase their skills.

Each session involved a member of the in-house senior leadership team, alongside a Davies assessor, to qualitatively and quantitatively assess the candidate against the competencies addressed in the activity.

Our process in design is highly collaborative in identifying competencies, building frameworks and providing analysis of job descriptions to codify, select and present what you need your leaders to do, or we can work inside your own framework of skills, behaviours and values.

We upskilled and worked with senior leaders in the business to share our assessment expertise, managing high stakeholder expectations and gave them the input to make sure they achieved the outcomes they needed to make the project achieve return on investment. This also gave the assessors the opportunity to understand the activities and match the instructions to the behaviours we want to illicit.

Results

We create in-depth MI and business scenarios to support delegates in showcasing their competence in a variety of leadership styles

As a result of these successful centres, we have undertaken follow-up assessment centres in different business areas, built leadership programmes and designed sales transformation programmes for all levels of this organisation.

We developed;

  • A range of engaging, measurable activities that showcase leadership competence.
  • Collaborated across the client to identify competencies and upskill assessors with our knowledge and experience.
  • Provided detailed reports and analysis with recommendations of future development opportunity.
  • Collaborated with subject matter experts to create a bespoke assessment process that meets the needs of a heavily regulated insurance company in terms of content and values.
  • A leadership development programme as an output of this assessment phase that we delivered and upskilled in-house to deliver in the future.

Want to find out more?

Chat with Lee!

Lee Russell is the Head of Client Solutions and welcomes you to schedule in a meeting directly into his diary to discuss your learning requirements.

He will also be able to share examples of how we have supported our clients to reach their learning and development goals to help achieve incredible business metrics. Book your 121 meeting below.

Click here

Back to Case Studies
The future of employee experience: People are our biggest investment
With organisations changing at fast pace whether that is hybrid working or more digitalisation, with increased expectations on personalised employee e
Listen
Malcolm Taylor - Senior People Development Manager
In this latest Learning Noodle podcast, our guest is Malcolm Taylor, who is the Senior People Development Manager from The Meteorological Office. Malc
Listen
Meet the brain to help improve your learning and memory
Imagine what you could achieve if you knew more about your brain? With neuroscientific interests in learning and memory on the increase, what better p
Listen
Measuring the impact of learning and development is difficult but possible
This week we will be focusing on the importance of Learning and Development and how to find evidence of its positive effects. Special guest Kevin M Ya
Listen
The importance of alignment and retention when in person.
The importance of bringing people together in person to collaborate, does it bring an energy that was lost during the pandemic? It provides the space
Listen
How has the learning and development world changed throughout and as a result of Covid 19?
In a world where face-to-face training was no longer an option, special guest Simon Newton, Learning & Development Leader at Autoglass and podcast hos
Listen
The impact of L&D on retention rates
With the growing issues around retention rates, special guest Jesse Burcham, Vice President of Training & Operations at PFSbrands and podcast host Ben
Listen
Global challenges and contact centre resilience
Ben Hurrell, Head of Learning Experiences & Leigh Hopwood, CEO of the Call Centre Management Association (CCMA) explore how rising living costs and vu
Listen
The pressure of the decision maker
How do great leaders know how to make the right decisions? Ben Hurrell, Head of Learning Experiences returns with Deborah Challinor, Expert in Lead
Listen
Breaking down obstacles to achieve DEI success
In this episode Senior Learning Experiences Consultant, Tim Gonulalan takes over as host and is joined by Diversity, Equity & Inclusion (DEI) Consulta
Listen
Using learning technology and data to track ROI
Learning technology such as knowledge retention platforms are increasingly being used to track and achieve positive ROI on learning experiences. Pe
Listen
The role of innovation in delivering "profitable relevance"
Innovation is an often talked about is skills and behvaiour... but what sits behind the mystery? Why is it important? Whose responsibility is it...
Listen
" tabindex="0">
Resilience Vs. Perseverance - Developing people to overcome adversity
Is resilience enough, or do we need to focus more on perseverance? We can just take the pain of a problem and work through it, but what can we do to
Listen
Leading a team of individuals – How to get the best out of people from different worlds
The world is increasingly celebrating the individual, whether it is respecting where someone is from, their identity, their preferences or even their
Listen
How does mental wellbeing impact performance?
Keith Gait, Leader at the Customer Experience Foundation brings his wealth of CX, leadership and personal experience to lead a powerful discussion on
Listen
How to boost your CMeX scores and stay on top
Water organisations have been challenged to keep up with changes in customer behaviour and increased expectations. But what are the best ways to manag
Listen
How does the future of learning intersect with CX?
Learning has to adapt to meet the needs of an organisation’s people, but at the same time there is an essential requirement to include the customer
Listen
The hidden leadership pandemic!
What did we forget when we were surviving? Leadership! To transform organisations from a surviving state, into one which is thriving – requires a sh
Listen
The role of learning in the future of work: Why reskilling is such a hot topic
With today's advances in technology, you have to adapt, change and learn new skills. It isn’t uncommon to change role every few years, and people wh
Listen
Is learning & development a cost or an investment?
We need to talk more about how learning can help boost NPS and bottom-line results. Learn how to make your learning & development budget a real in
Listen
What can learning & development professionals learn from the world of customer experience?
The CX world is constantly evolving, and the pace of change quickening. What parallels can we draw to internal customers and the world of learning and
Listen
DISCOVER MORE