Our Niche claims solutions capability minimises lifecycle and ensure correct indemnity spend, using technology to deliver market-leading customer experience through a combination of skilled technicians, process & technology.
Our solutions span protection, mobile phone & gadget, travel and creditor. We create flexible capacity models for seasonal products such as car hire excess and travel allowing our clients to manage fluctuations in demand.
Through our platform we import data for customer background checks, which integrate with telephony and online portals providing valuable data and information to assess and manage claims. We use online registration, portals, two-way SMS and web chat to provide customers and clients real time access to ongoing claims.
Our proprietary property content validation platform, Valid8, enables clients to accurately, consistently and quickly identify the most suitable replacement for lost or damaged items.
Our web validation tool validates all products found in the home enabling immediate, electronic settlement or direct replacements.
Our solutions support clients with:
We have considerable expertise in reinventing business operations through a combination of experience, disruptive thinking and strategic analysis. This translates into a broad range of additional services including:
- Desk based claims solutions provided by specialist product handlers and designated client teams
- In-house field and desk based fraud investigation
services underpinned by screening technology
- Access to 30+ years of contents data allowing
validation of household items even when obsolete
- Web-based validation tool enabling clients to undertake contents validation and settlement from within their own business
- Specialist Handlers for creditor claims such as mortgage protection and personal accident
- Motor related products such as ‘scratch & dent’, alloy cover, tyres, rental vehicle excess and total loss insurance
- Access to worldwide medical support to enable handling of complex travel insurance claims as well as servicing standard UK travel claims
- Ability to integrate any type of claims product across our flexible claims IT platforms
- Comprehensive, flexible MI content and delivery as well as web-based client access to claims files and data
- Risk management
- Regulatory & compliance
- 24/7 helpline
- People placement
- Data management
Supply Chain Solutions
“We moved to Davies Group in 2015 after more than 10 years with our previous provider. They worked closely with us to on-board our account and tailor it to our specific needs. We like their service model. The fact that we are working with designated Davies staff means that we have very quickly become ‘one successful team’. Their leadership always has the client at heart to ensure that their organisation delivers a first rate service to me, my business and our customers.”
Darren Hill, Head of Claims and Debt Recovery, United Utilities Plc
“Davies expertise and understanding of our requirements has been excellent. The reporting and analysis provided by them is intuitive and captures our needs in a user friendly and concise format. Importantly we are seeing real benefits as a result of the process. Davies Casualty has succeeded in developing a process which supports our partnership with our clients and we welcome their expertise, innovation and collaborative approach.”
Fraser Allan, Director Risk & Compliance, City Refrigeration.
“The service received so far has been excellent and I/we are more than happy with it.”
Chris Forster, Solicitor, Senior Legal Adviser
“Davies have delivered a claims administration, investigation and handling service on a range of shared risks schemes overseen by Miles Smith for many years. Some schemes involve complex cover arrangements, and they have gone out of their way to work with us to ensure delivery of the highest technical liability claims capability coupled with tailored MI, greatly assisting with client retention.
Davies Group invest heavily in people and systems and appear to be leading the market in terms of performance as a result. Their willingness to embrace an almost constantly changing claims environment has enabled us to confidently demonstrate to clients our commitment to best practice.”
James Casey, Liability Claims Manager, Miles Smith