Niche Claims

Claims Solutions

Our Niche claims solutions capability minimises lifecycle and ensure correct indemnity spend, using technology to deliver market-leading customer experience through a combination of skilled technicians, process & technology.

Our solutions span protection, mobile phone & gadget, travel and creditor. We create flexible capacity models for seasonal products such as car hire excess and travel allowing our clients to manage fluctuations in demand.

Through our platform we import data for customer background checks, which integrate with telephony and online portals providing valuable data and information to assess and manage claims. We use online registration, portals, two-way SMS and web chat to provide customers and clients real time access to ongoing claims.

Our proprietary property content validation platform, Valid8, enables clients to accurately, consistently and quickly identify the most suitable replacement for lost or damaged items.

Our web validation tool validates all products found in the home enabling immediate, electronic settlement or direct replacements.

Our solutions support clients with:

We have considerable expertise in reinventing business operations through a combination of experience, disruptive thinking and strategic analysis. This translates into a broad range of additional services including:

  • Desk based claims solutions provided by specialist product handlers and designated client teams
  • In-house field and desk based fraud investigation
    services underpinned by screening technology
  • Access to 30+ years of contents data allowing
    validation of household items even when obsolete
  • Web-based validation tool enabling clients to undertake contents validation and settlement from within their own business
  • Specialist Handlers for creditor claims such as mortgage protection and personal accident
  • Motor related products such as ‘scratch & dent’, alloy cover, tyres, rental vehicle excess and total loss insurance
  • Access to worldwide medical support to enable handling of complex travel insurance claims as well as servicing standard UK travel claims
  • Ability to integrate any type of claims product across our flexible claims IT platforms
  • Comprehensive, flexible MI content and delivery as well as web-based client access to claims files and data
  • Audit
  • Risk management
  • Regulatory & compliance
  • FNOL
  • 24/7 helpline
  • People placement
  • Data management
  • Analytics
  • Training

Supply Chain Solutions

Case Studies

Case Studies

Insight

Insight

Claims Solutions Team

Claims Solutions Team