Davies operates the largest Third Party Administration (TPA) service in the UK. Providing end to end TPA services for every type of claim, we are here to help our customers to better help theirs.
The only TPA to monitor all calls with speech analytics, we use industry-leading data technology to enhance and expedite the customer experience, while constantly seeking to ease pain points and improve customer satisfaction.
Serving partners as well as customers
Our dedicated white label client teams can provide a full range of third party administration activities, including loss adjusting and built-in fraud identification. Helping to reduce your overheads, improve your customer service, and save valuable time.
Benefiting Clients and Customers
We handle over 500,000 claims each year
90% of customers are contacted within 5 minutes following first notification of loss
£4500 saving per claim via proactive third party engagement
Artificial intelligence software saves you around 25 minutes per claim
Our Unique Offering
Keeping customers in the loop with Davies claims tracker
Providing real-time live information, Davies Claims Tracker never leaves a customer guessing. With a dedicated iOS wallet card, every customer can receive live updates on their claims as they happen. From first contact, all the way through to claims resolution.
Designed to provide the best resolution to credit hire claims, Davies VeriRate delivers both a pioneering validation tool and a managed archive of daily Basic Hire Rates. Supported by a dedicated team of claims experts, we can help to protect your business at all stages of settlement both pre and post litigation up to and including Trial with the provision of a range of case-specific supplementary evidence.
Save time and money with industry-leading automation
Claims automation has never been more accurate or beneficial. Davies’ Kuarterback AI claims software saves you around 25 minutes per claim, reduces costs, enhances productivity, and delivers a faster and better service to your customers.
Bringing empathy and understanding to deliver the best customer outcomes with VR Training
Your customers contact you at the worst of times. With cutting-edge virtual reality technology, we put our claims teams in your customer’s shoes. So, the next call isn’t just another task to complete, but a person in distress, whose life you can help to make better. Put empathy as well as service at the heart of your business, with Davies VR.