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Claims Solutions
Claims Solutions
Davies Claims delivers third party administration, loss adjusting, and specialist technical services to insurance intermediaries, the Lloyd’s market, UK & Global insurance companies, and large self-insured businesses.
We manage more than 200,000 claims per annum across the UK & Ireland, helping our clients to control and manage more than £1.5bn of annual claim cost. Our claims solutions span property, casualty, and motor as well as niche insurance classes such as sports, leisure, and travel, and other specialist personal lines.
We are a leader in the delivery of outsourced end-to-end claims solutions, often operating on a white-label basis for our clients. In addition to our third party administration services, we provide a full range of loss adjusting services, surveying, fraud detection, and supply chain solutions.
We invest heavily in our people and in digital. Our Cq platform, data & analytics help our clients drive better service, accelerated growth, and increased efficiency.
Claims Outsourcing
Acting as a critical first point of contact, we work with insurers, brokers, Lloyd’s underwriters, syndicates and managing agents across more than 30 insurance specialisms across property, casualty and motor claims in the UK and Ireland. Our services are embedded in our clients core processes. We handle complex and volume insurance schemes involving multiple carriers and suppliers, managing more than £1.5bn of claims spend a year.
Our Cq digital platform allows real-time online claims access and market leading data integration of client claim and policy digital platforms. We invest in data & analytics to help our clients drive better service, accelerated growth, and increased efficiency.
Our Cq digital platform allows real-time online claims access and market leading data integration of client claim and policy digital platforms. We invest in data & analytics to help our clients drive better service, accelerated growth, and increased efficiency.
Loss Adjusting and Professional Services
Our loss adjusters and technical teams work across the UK and Ireland, managing domestic and commercial claims from simple losses to multi-million pound industrial losses across first and third party clients, and for short and long tail insurance classes. For many clients we provide end to end integration solutions linking our claims operations, loss adjusting and supply chain solutions to help our clients drive better service, accelerated growth, and increased efficiency.
Supply Chain Solutions
We provide integrated supply chain and fulfilment solutions across all classes of property and motor claims.
Our property business manages repairs ranging from minor escape of water claims to complex project managed solutions. We utilise our teams of Surveyors, Engineers and Performance Managers to ensure the correct solution is applied for disaster restoration, repairs and accommodation. Our property network includes damage mitigation experts, specialists to assist with asbestos removal, through to domestic and commercial reinstatement and construction.
Our motor business provides desktop and physical engineering services, using leading repair evaluation tools, and a fully managed, UK-wide, repair network with capability for cars, prestige vehicles, motorcycles, light & heavy commercial vehicles, passenger service vehicles, agricultural and specialist vehicles. We provide courtesy cars or controlled cost hire in appropriate cases. Recovery and storage and salvage disposal are included in our managed supply chain solution and for injury claims we manage legal services and rehabilitation.
“We moved to Davies Group in 2015 after more than 10 years with our previous provider. They worked closely with us to on-board our account and tailor it to our specific needs. We like their service model. The fact that we are working with designated Davies staff means that we have very quickly become ‘one successful team’. Their leadership always has the client at heart to ensure that their organisation delivers a first rate service to me, my business and our customers.”
Darren Hill, Head of Claims and Debt Recovery, United Utilities Plc
“Davies expertise and understanding of our requirements has been excellent. The reporting and analysis provided by them is intuitive and captures our needs in a user friendly and concise format. Importantly we are seeing real benefits as a result of the process. Davies Casualty has succeeded in developing a process which supports our partnership with our clients and we welcome their expertise, innovation and collaborative approach.”
Fraser Allan, Director Risk & Compliance, City Refrigeration.
“The service received so far has been excellent and I/we are more than happy with it.”
Chris Forster, Solicitor, Senior Legal Adviser
“Davies have delivered a claims administration, investigation and handling service on a range of shared risks schemes overseen by Miles Smith for many years. Some schemes involve complex cover arrangements, and they have gone out of their way to work with us to ensure delivery of the highest technical liability claims capability coupled with tailored MI, greatly assisting with client retention.
Davies Group invest heavily in people and systems and appear to be leading the market in terms of performance as a result. Their willingness to embrace an almost constantly changing claims environment has enabled us to confidently demonstrate to clients our commitment to best practice.”
James Casey, Liability Claims Manager, Miles Smith
