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Claims per annum
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Annual claims cost
Our claims solutions business spans property, casualty, motor large organisations and niche claims, handling more than 500,000 claims per year and helping our clients control and manage more than two billion pounds of annual claims cost.
We work with insurers, brokers, MGAs and corporates to deliver high customer service and improved underwriting performance, through efficient management of the claims process.
We are the leading independently owned providers of outsourced end-to-end claims solutions, often operating on a white-label basis for our clients. In addition to our third party administration services, we provide a full range of loss adjusting, surveying, fraud detection, and supply chain solutions.
We have more than tripled our annual investment in technology and digital transformation, including our Cq claims administration platform, our video and drone claims handling solutions, as well as investing in robotics and machine learning to drive speed and efficiency.
Supply Chain Solutions
“We moved to Davies Group in 2015 after more than 10 years with our previous provider. They worked closely with us to on-board our account and tailor it to our specific needs. We like their service model. The fact that we are working with designated Davies staff means that we have very quickly become ‘one successful team’. Their leadership always has the client at heart to ensure that their organisation delivers a first rate service to me, my business and our customers.”
Darren Hill, Head of Claims and Debt Recovery, United Utilities Plc
“Davies expertise and understanding of our requirements has been excellent. The reporting and analysis provided by them is intuitive and captures our needs in a user friendly and concise format. Importantly we are seeing real benefits as a result of the process. Davies Casualty has succeeded in developing a process which supports our partnership with our clients and we welcome their expertise, innovation and collaborative approach.”
Fraser Allan, Director Risk & Compliance, City Refrigeration.
“The service received so far has been excellent and I/we are more than happy with it.”
Chris Forster, Solicitor, Senior Legal Adviser
“Davies have delivered a claims administration, investigation and handling service on a range of shared risks schemes overseen by Miles Smith for many years. Some schemes involve complex cover arrangements, and they have gone out of their way to work with us to ensure delivery of the highest technical liability claims capability coupled with tailored MI, greatly assisting with client retention.
Davies Group invest heavily in people and systems and appear to be leading the market in terms of performance as a result. Their willingness to embrace an almost constantly changing claims environment has enabled us to confidently demonstrate to clients our commitment to best practice.”
James Casey, Liability Claims Manager, Miles Smith
