UK & Europe

Outstanding performance, service and technology solutions across the entire claims value chain

Tailored solutions to suit client needs

We work with insurers, brokers, MGAs, corporates and public entities to deliver great customer service and improved underwriting performance, through efficient management of the claims process.

Our people

Allison Carr
Allison Carr

Chief Executive Officer (UK&I)

Gary Fitzpatrick
Gary Fitzpatrick

Chief Strategy & Development Officer (UK&I)

James McEwen
James McEwen

Chief Client Officer (UK&I)

Jo Wells
Jo Wells

Chief Finance Officer (UK&I)

John Salt
John Salt

Chief Information Officer (UK&I)

Laura Warwick
Laura Warwick

Chief Operating Officer, Complex & Specialty (UK&I)

Liz Meagher

Chief HR Officer (UK&I)

Richard Greer

Chief Operating Officer, Core & Volume (UK&I)

Pamela Davies

Market Director – Personal Lines (UK&I)

Andrew Evans

Market Director – Broking & Major Risks (UK&I)

Samantha Ramen

Market Director – Commercial Lines (UK&I)

Connie Cobb

Market Director – Specialty Lines (UK&I)

Conor Kennedy

Head of Ireland Claims

Enrico De Micco

Director of Claims - Italy

Working With Us

We enhance our service with technology to deliver cost and time savings to our customers.

Claims Tracking

Real-time claims tracking

Virtual Reality Training

Industry-leading virtual reality training

Virtual Adjusting

Virtual claims adjusting

Claims Administration Portal

Leading claims portal

Speech Analytics

Identify vulnerable customers

Drone Technology

Get the full picture

How we've helped our clients

Digital solution slashes claim lifecycles in half and delivers memorable customer experience

With customer experience (CX) transforming so rapidly, customers’ appetite for digital solutions is only increasing.

Adjuster’s expertise on complex third-party property damage claim helps secure contract extension

This long running claim began when the roof on a new building failed after the building was complete...

Quick thinking loss adjuster determined to reach storm affected customers

Great teamwork keeps loss adjuster moving in floods.

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