Learning Experiences

The Three Horizons

Helping you protect the value of tomorrow, by concentrating less on today.

The three horizons are a powerful tool which help provide context as to what is required of leaders today, from a thinking and planning perspective.

Horizon One – Today

A lot of our time is spent in this space. It’s the one which we are in now and so it feels like it deserves most of our focus. However, if we spend between 70-90% of our time here, we are only ever going to be firefighting and dealing with the here and now – and anything above and beyond that, is seen as a distraction.

Thought Provoker – What % of ‘today’ do you currently think you are operating at? How can you change that?

Horizon Two – Tomorrow (+6 months ahead of today)

When we are stuck in the here and now, it can feel a mammoth task to even begin to consider 6 months ahead! That said, successful leaders and organisations are always, at least, thinking that far ahead. By challenging yourself to think ahead and plan backwards, into your ‘today’ you will notice that your % time spent in the here and now, will gradually reduce!

Thought Provoker – In the last month, how much time have you spent thinking about the next 6 months? What do you need to change about ‘today’ to give yourself more thinking/planning time?

And finally, Horizon Three – The Future (+12 months ahead of today)

For many, thinking 12 months ahead can seem a luxury, reserved for those that don’t have much to do! However, that’s not the case! Thinking 12 months ahead is not just about having a vision, it’s about having a strategy, underpinned by pragmatic tactics, which allow the flow of work and ways of working to evolve and ultimately achieve the vision.

Thought Provoker – Is your strategy visible to everyone? Have you aligned tactics to ways of working? What needs to happen, for you to get more thinking time around ‘tomorrow’?

A question I’m often asked, is how much time, perhaps as a % should we spend in each area – my answer, if only it was that simple! Organisations, markets, and people are constantly flexing and fluxing and so there is no ‘textbook’ answer on what you should do. That said, our thinking should act as a thought provoker if the following symptoms are existing for you:

– Everyone seems to be very busy, but not really making any progress
– We are constantly firefighting challenges
– Our attrition is high
– Our staff engagement/motivation is low

If any of these symptoms exist for you – think about where you should be concentrating your attention tomorrow, to protect the efficiency and effectiveness of your today!

Lee Russell
Client Solutions Director

Time to talk? Schedule in time with Lee Russell

The future of employee experience: People are our biggest investment
With organisations changing at fast pace whether that is hybrid working or more digitalisation, with increased expectations on personalised employee e
Malcolm Taylor - Senior People Development Manager
In this latest Learning Noodle podcast, our guest is Malcolm Taylor, who is the Senior People Development Manager from The Meteorological Office. Malc
Meet the brain to help improve your learning and memory
Imagine what you could achieve if you knew more about your brain? With neuroscientific interests in learning and memory on the increase, what better p
Measuring the impact of learning and development is difficult but possible
This week we will be focusing on the importance of Learning and Development and how to find evidence of its positive effects. Special guest Kevin M Ya
The importance of alignment and retention when in person.
The importance of bringing people together in person to collaborate, does it bring an energy that was lost during the pandemic? It provides the space
How has the learning and development world changed throughout and as a result of Covid 19?
In a world where face-to-face training was no longer an option, special guest Simon Newton, Learning & Development Leader at Autoglass and podcast hos
The impact of L&D on retention rates
With the growing issues around retention rates, special guest Jesse Burcham, Vice President of Training & Operations at PFSbrands and podcast host Ben
Global challenges and contact centre resilience
Ben Hurrell, Head of Learning Experiences & Leigh Hopwood, CEO of the Call Centre Management Association (CCMA) explore how rising living costs and vu
The pressure of the decision maker
How do great leaders know how to make the right decisions? Ben Hurrell, Head of Learning Experiences returns with Deborah Challinor, Expert in Lead
Breaking down obstacles to achieve DEI success
In this episode Senior Learning Experiences Consultant, Tim Gonulalan takes over as host and is joined by Diversity, Equity & Inclusion (DEI) Consulta
Using learning technology and data to track ROI
Learning technology such as knowledge retention platforms are increasingly being used to track and achieve positive ROI on learning experiences. Pe
The role of innovation in delivering "profitable relevance"
Innovation is an often talked about is skills and behvaiour... but what sits behind the mystery? Why is it important? Whose responsibility is it...
" tabindex="0">
Resilience Vs. Perseverance - Developing people to overcome adversity
Is resilience enough, or do we need to focus more on perseverance? We can just take the pain of a problem and work through it, but what can we do to
Leading a team of individuals – How to get the best out of people from different worlds
The world is increasingly celebrating the individual, whether it is respecting where someone is from, their identity, their preferences or even their
How does mental wellbeing impact performance?
Keith Gait, Leader at the Customer Experience Foundation brings his wealth of CX, leadership and personal experience to lead a powerful discussion on
How to boost your CMeX scores and stay on top
Water organisations have been challenged to keep up with changes in customer behaviour and increased expectations. But what are the best ways to manag
How does the future of learning intersect with CX?
Learning has to adapt to meet the needs of an organisation’s people, but at the same time there is an essential requirement to include the customer
The hidden leadership pandemic!
What did we forget when we were surviving? Leadership! To transform organisations from a surviving state, into one which is thriving – requires a sh
The role of learning in the future of work: Why reskilling is such a hot topic
With today's advances in technology, you have to adapt, change and learn new skills. It isn’t uncommon to change role every few years, and people wh
Is learning & development a cost or an investment?
We need to talk more about how learning can help boost NPS and bottom-line results. Learn how to make your learning & development budget a real in
What can learning & development professionals learn from the world of customer experience?
The CX world is constantly evolving, and the pace of change quickening. What parallels can we draw to internal customers and the world of learning and