Understanding your Business Process Outsourcing needs is crucial in order to meet your business goals.
In the recent article ‘BPO Lessons’ written by my colleague Cecilia Anderson, Learning Experiences Consultant, we understand the support that BPO businesses need when it comes to fulfilling their L&D requirements.
I would like to share with you the infographic below on the 7 steps that we take to really grasp BPO business needs to reach their L&D goals, maximising business metrics.
If you would like to further discuss your BPO needs, please arrange a time in my diary that is best for you here.
I look forward to hearing from you to talk all things learning and how we can help BPO’s to achieve real results.
Lee Russell
Client Solutions Director
lee.russell@davies-group.com
Davies has been working with one of the largest global furniture retail brands to develop stronger sales, service and customer experience (CX) outcomes in both their retail and contact centre teams.
Our client is a leading international financial services group based in Canada
Creation of an induction programme that lead to a 70% increase in learner engagement, achieving improved business metrics
Learning programme that created measurable business results, but more importantly played a part in identifying and assisting vulnerable customers.
Learning programme that created measurable business results, but more importantly played a part in identifying and assisting vulnerable customers.
Learning programme that created measurable business results, but more importantly played a part in identifying and assisting vulnerable customers.
Learning programme that provided an accredited leadership standard, significantly improving confidence, productivity and team performance.
Learning programme that created measurable business results, but more importantly played a part in identifying and assisting vulnerable customers.
Learning programme that created measurable business results, but more importantly played a part in identifying and assisting vulnerable customers.
Learning programme that created measurable business results, but more importantly played a part in identifying and assisting vulnerable customers.
Sourcing a new LMS that could fit the company’s current state, be integrated with other legacy systems, and could modernise the user experience of learning.
A blended onboarding programme to set new starters up for success and to achieve higher quality scores in a shorter period of time
Creation of a bespoke quality framework that generated £250,000 ROI after six-months
Three-month training course that lead to a 75% increase in team performance
Our client is one of the most globally recognisable private medical insurance companies.
