Learning Experiences

Understanding your BPO needs

Understanding your Business Process Outsourcing needs is crucial in order to meet your business goals.

In the recent article ‘BPO Lessons’ written by my colleague Cecilia Anderson, Learning Experiences Consultant, we understand the support that BPO businesses need when it comes to fulfilling their L&D requirements.

I would like to share with you the infographic below on the 7 steps that we take to really grasp BPO business needs to reach their L&D goals, maximising business metrics.


If you would like to further discuss your BPO needs, please arrange a time in my diary that is best for you here

I look forward to hearing from you to talk all things learning and how we can help BPO’s to achieve real results.

Lee Russell
Client Solutions Director