Learning Experiences

Top 5 Tips for Resilience in Contact Centres

Every sector, without exception, has had to face difficult decisions and challenges this year. The clients we have worked with throughout the challenges of 2020 have all looked at these instances and realised that with each of them, there were also opportunities. It is this resilient outlook that has proven to be the difference between a successful year for many organisations, and one that will not be looked back on so fondly for others.

As Contact Centres learning specialists, we know they are notoriously resilient, and this year has only underlined this fact. From ways of working to leadership techniques, onboarding to continuous professional development, our clients have worked with us to evolve their approaches and ensure the transitions we have all had to make this year, are done so as smoothly as possible. Many, so successfully, that the conversations about making these changes permanent, are well underway.

Today’s festive giveaway looks specifically at resilience in Contact Centres, so take a look at the infographic below (you can also download it) and as always, we invite you to let us know what your thought and opinions are on this. Do you recognise some of these challenges and the solutions? Would you like a chat with our team so we can help you make a difference? If so, get in touch with our team.