Don't miss out on future releases, to get the latest learning noodles straight to your inbox.
- Solutions
Solutions
The leading professional services and technology business serving insurance, financial services, and highly regulated markets.
- About
About
Our global team of more than 8,500 professionals operate across 20+ countries, with large operational centres in the UK and U.S.
- Media Hub
- Careers
- Contact
Omnichannel Service/Experience
Most organisations that deliver an enhanced customer experience have adopted an omni-channel approach. However, what steps should organisations take before creating this type of experience?
Read below to find out our top tips when creating an omni-channel customer experience.
If you would like to find out more on how we support our clients with their omni-channel customer experience, please arrange a time in my diary that is best for you here.
Lee Russell
Client Solutions Director
E. lee.russell@davies-group.com
4 ways to become an inclusive organisation
Tim Gonulalan, Senior Learning Experiences Consultant, outlines 4 steps to build an inclusive culture in your organisation....
The people behind Davies: Melissa Crumpton
Client Experience Consultant, Mel Crumpton talks us through the art of building client trust....
Do you know your audience and what their expectations of your digital content are?
Let's explore explore a challenge that we often find ourselves having to tackle – knowing your audience, who they ...
How can we adapt our digital learning experience to the individual learner?
It has become a fundamental requirement for organisations to align their learning strategy with the dem...
What does the imagery you use say to your learners?
Incorporating empathetic imagery into digital learning has the power to greatly enhance the overall learning experience. But how?
...
Creating an effective digital learning strategy for your organisation
With the rise of technology, digital learning has become an increasingly popular way to upskill and reskill employees. However, creating a digital lea...
Onboarding: Getting It Right
Let’s get real: candidates often accept more than one job offer, so how do you make sure your company stands out and gives them an experience worth ...
Embracing Tech to Revolutionise the Onboarding Experience
While technology has been around for some time, its importance transitioned from luxury to necessity during the pandemic. T...
Shifting your focus from service to sales through customer service
Sarah Porritt, Learning Experiences Consultant discusses the four steps necessary for contact centres to shift to sales-oriented culture....
Six tips to improve CX delivery
Lee Russell, Client Solutions Director presents six top tips companies can use to deliver exceptional CX to vulnerable customers...
The Great Resignation: How can you stop all your best people leaving?
Lee Russell, Client Solutions Director, outlines what organisations need to truly understand in order to keep their people close long-term....
Don’t let the energy crisis put a squeeze on your people’s performance
Lee Russell, Client Solutions Director discusses the impact of the energy crisis and how to maintain high performing front line teams...
Interactivity in eLearning, creating excellent experiences
Our experts outline how do designers create the best eLearning experience for learners when there's 3 levels of interactivity....
Leading through Change – taking a Leaf from Mother Nature’s notebook
Can we use nature as a perfect example on how organisations can embrace change?...
How can we speed up time to competency for new contact centre agents?
Our experts highlight methods to decrease the time to competency for new contact centre agents...
National Storytelling Week – Davies Learning Experiences book reviews for ‘Innovation’
Celebrating National Storytelling Week. Davies Learning Experiences have gotten together to share some of our favourite reads on 'Innovation'. See our...
National Storytelling Week – The Davies Learning Experiences book reviews for ‘Customer Experience’
The Davies Learning Experiences team share some of their favourite reads on Customer Experience. See their 3 recommended books below and why you shoul...
Top 5 Tips for Resilience in Contact Centres
Every sector, without exception, has had to face difficult decisions and challenges this year. The clients we have worked with throughout the challeng...
Investing and Motivating Your Leaders/Managers
Studies have revealed that money is not the key to a motivated workforce, so we can’t assume that leaders will always be intrinsically motivated jus...
Managing hybrid teams – what’s normal anymore?
With companies and employees having experienced so much upheaval in the past year, it’s quite hard to define what a normal office environment should...
Re-engaging with Your Remote Teams
Experiencing Teams & Zoom fatigue? Perhaps your team are falling into complacency? Or you’re losing energy in your meetings?...
Solving Problems
In our line of work, it is incredibly important that we take to understand your problems (our professional credibility rests on this).
It is import...
The Three Horizons
The three horizons are a powerful tool which help provide context as to what is required of leaders today, from a thinking and planning perspective....
Understanding your BPO needs
Understanding your Business Process Outsourcing needs is crucial in order to meet your business goals....
Omnichannel Service/Experience
Most organisations that deliver an enhanced customer experience have adopted an omni-channel approach. However, what steps should organisations take b...
×
×
×
![]()
![]()