Managing claims for maximum benefits in light of Consumer Duty Written by madonnahyde on 28th Jun 2023
Supporting vulnerable customers and building employee resilience in the insurance sector Written by madonnahyde on 23rd May 2023
Building a resilient customer experience for vulnerable customers Written by maissalinatimizar on 19th Apr 2023
A Toolkit for Our Times – Support for Local Authorities Under Pressure Written by adamdooley on 9th Sep 2021
Using Speech Analytics to Analyse Customer Effort and Predict NPS Written by adamdooley on 9th Sep 2021
Is Customer ‘Noise’ Overwhelming Your Service Operation Right Now? Written by mollyaston on 9th Sep 2021
Can Complaints Really Be A Gift? – Why it’s time to change your approach to complaints handling Written by adamdooley on 9th Sep 2021
How The Operating Model For Service Management And CX Is Having To Change Written by adamdooley on 9th Sep 2021
The 2020 Gig Customer Service Report – The Explosive Rise of GigCX Written by adamdooley on 25th Aug 2021
