Top Tips for Successful Channel Integration
9th September 2021
Organisations have happily supplemented voice with digital channels, but very few have integrated them. It’s a risk.
Unless your customer service and sales channels are connected – so that interactions originating on one can continue on another – the customer experience you deliver will not only be disappointing, but potentially damaging. It will also cost more than it should do and deliver and generate less revenue than it might.
Our Solutions
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Post Magazine blog: Innovation in the claims process
Our Property MD Mark Grocott talk to Post Magazine about innovation…
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- Insurance Services
Blog: Attracting diversity into a diverse industry
Lesley Johnson talks to Post Magazine about attracting diversity to the…
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- Insurance Services
Davies attends CII Graduate Insurance Event
Yesterday our Training Manager Kaylee and one of our Graduates Chris…
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- Technology
Davies Group announces major investment from HGGC
Davies Group has announced that US private equity firm HGGC has…
