The 2020 Gig Customer Service Report – The Explosive Rise of GigCX

25th August 2021

2020 Research Paper by Davies Consulting and Limitless

Davies Consulting and Limitless conducted a survey to look at the rise and impact of gig-based customer service (GigCX) in the global CX industry.

The study, conducted in February 2020, surveyed 500 current GigCX Experts across twenty one countries in six continents, including the UK, US, Canada, Brazil, Australia, Indonesia, India, South Africa, France and Germany. This Included people from a range of different backgrounds and cultures.

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