Building a resilient customer experience for vulnerable customers
19th April 2023
A deep dive into today’s experience as a vulnerable customer
A series of events over the past few years have placed businesses under immense pressure to adopt agile operating models and flexible strategies or face being forced out of business for good. First came a global pandemic, then came a cost of living crisis amidst the highest inflation rate seen in the UK for 41 years.
Consumers have faced these challenges too. Not only have these events resulted in shifts in consumer behaviour, they have also caused changes in consumer characteristics; namely in the nature of vulnerability.
Our Solutions
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- Interview
- Claims Solutions
Post Magazine blog: Innovation in the claims process
Our Property MD Mark Grocott talk to Post Magazine about innovation…
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- Interview
- Insurance Services
Blog: Attracting diversity into a diverse industry
Lesley Johnson talks to Post Magazine about attracting diversity to the…
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- Article
- Insurance Services
Davies attends CII Graduate Insurance Event
Yesterday our Training Manager Kaylee and one of our Graduates Chris…
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- Article
- Technology
Davies Group announces major investment from HGGC
Davies Group has announced that US private equity firm HGGC has…
