6 Elements Of A CX Quality Monitoring Framework
30th January 2021
Your CX advisors and front-line staff are the voice of your brand and are often responsible for executing on your brand promise.
How can the ‘promise’ vs reality gap be closed? As customer expectations continue to grow, it is imperative that businesses have robust processes in place to measure their service delivery against these.
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Post Magazine blog: Innovation in the claims process
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Davies attends CII Graduate Insurance Event
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Davies Group announces major investment from HGGC
Davies Group has announced that US private equity firm HGGC has…
