The lasting impact of the Great Resignation
8th September 2022
A closer look at how contact centres can navigate this turbulent time effectively
During the first half of 2022, many of our clients highlighted that the challenge of agent
recruitment and retention has moved up a gear, manifesting itself in increasing challenges to meet stang levels and retain key knowledge within operations.
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The risk of this impacting costs, service and customer experience (CX) are clear – but what are the underlying reasons for this and what should organisations be doing to tackle this problem head on?
Our Solutions
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2022
The people behind Davies: New Consulting Director, Phil Michell shares his experiences from decades in CX consulting
What excites you most about joining the consulting team at Davies?…
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2022
7 reasons why real time analytics is a game changer for CX
Interaction analytics has always provided CX orientated organisations with a great…
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2022
Davies accredited for insight & analytics capability
We are delighted to have been recognised through The Forum’s Data,…
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2022
How to deliver inclusive CX for all gender identities
The world has come a long way when it comes to…
