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9th September 2021
Ten questions you need to think about when considering webchat.
Messaging applications such as Facebook messenger and WhatsApp are growing at an alarming pace, with many commentators predicting that they will disrupt how we engage with organisations in the immediate future. This is before many businesses have even delivered basic social media communications or webchat to deliver the personal customer experience that is expected.
If you haven’t already introduced webchat to your service or sales operations, the chances are it’s on your radar. The channel is growing steadily in usage and popularity – while continuing to deliver the high levels of customer satisfaction and sales uplift that have been its hallmark.
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- Interview
- Claims Solutions
Post Magazine blog: Innovation in the claims process
Our Property MD Mark Grocott talk to Post Magazine about innovation…
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- Interview
- Insurance Services
Blog: Attracting diversity into a diverse industry
Lesley Johnson talks to Post Magazine about attracting diversity to the…
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- Article
- Insurance Services
Davies attends CII Graduate Insurance Event
Yesterday our Training Manager Kaylee and one of our Graduates Chris…
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- Article
- Technology
Davies Group announces major investment from HGGC
Davies Group has announced that US private equity firm HGGC has…
