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9th September 2021

Ten questions you need to think about when considering webchat.

Messaging applications such as Facebook messenger and WhatsApp are growing at an alarming pace, with many commentators predicting that they will disrupt how we engage with organisations in the immediate future. This is before many businesses have even delivered basic social media communications or webchat to deliver the personal customer experience that is expected.

If you haven’t already introduced webchat to your service or sales operations, the chances are it’s on your radar. The channel is growing steadily in usage and popularity – while continuing to deliver the high levels of customer satisfaction and sales uplift that have been its hallmark.

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