CX Case Studies Type: Insight & Analytics
Delivering Annualised Savings of £1.6 Million through Automating Fraud Detection
Fraudulent claims are a major cost for the insurance industry but detecting them can be hit and miss.
Simba ‘Sales Through Webchat’ Programme
Simba is one of the fastest-growing mattress companies, as featured in The Times Top 100 Startups.
Supporting Transition to a New Regulatory Statement
For any business in a regulated industry, the risks of non-compliance are well-known.
Understanding Whether Goodwill Payments Deliver a Return on Investment
A vehicle manufacturer wanted to know whether their multi-million pound goodwill programme was delivering a return on investment through building customer loyalty.
Using Analytics to Improve FCR and Deliver a £500K Return on Investment
Davies was engaged to help the multinational insurance company and financial services provider to be more efficient and improve First Contact Resolution.