Automating Assurance – Helping a client automate their quality framework Written by mollyaston on 15th Dec 2021
Driving net promoter scores with auto quality assurance – Using analytics to improve the overall customer experience Written by mollyaston on 15th Dec 2021
Targeting risky agents – Helping a client extract significant value from speech analytics Written by mollyaston on 15th Dec 2021
Eliminating unnecessary contact at a leading Canadian insurance provider Written by mollyaston on 6th Apr 2022
Using Analytics to Understand and Improve Compliance and Overall Customer Experience Written by mollyaston on 6th Apr 2022
The Power of Combined Interaction Analytics and Voice of the Customer Written by mollyaston on 6th Apr 2022
Understanding Whether Goodwill Payments Deliver a Return on Investment Written by mollyaston on 20th Aug 2021
Using Analytics to Understand and Improve Compliance and Overall Customer Experience Written by mollyaston on 20th Aug 2021
Showing the Importance of Retention Effort at a Healthcare Provider Written by mollyaston on 19th Aug 2021
The Power of Combined Interaction Analytics and Voice of the Customer Written by mollyaston on 19th Aug 2021
Delivering Annualised Savings of £1.6 Million through Automating Fraud Detection Written by mollyaston on 19th Aug 2021
Using analytics to transform contact centre performance at Autoglass Written by mollyaston on 18th Aug 2021
Delivering Annualised Savings of £1.6 Million through Automating Fraud Detection Written by daviesadmin on 31st Jan 2021
Understanding Whether Goodwill Payments Deliver a Return on Investment Written by daviesadmin on 31st Jan 2021
Using Analytics to Improve FCR and Deliver a £500K Return on Investment Written by daviesadmin on 31st Jan 2021
