News & Insights
Featured
Spotlight
How to Measure and Monitor FMI Risk
For CCPs, there is an expectation that in extreme circumstances, default funds can be used, and there have been recent examples of this happening.
Automating Assurance – Helping a client automate their quality framework
A UK energy supplier asked us to provide analytical resource as they wanted to outsource the build of the automated quality framework in speech analytics
Learning without noticing: reaching the modern learner
Provide employees with opportunities to learn even when they don’t realise it
Blog
Generative AI: The Hidden Costs
What Every Business Must Know
Connected Intelligence #2: Digital Twins vs Static Models
The power of a digital twin lies in the centralisation and connectedness of Operational Intelligence in a single platform.
Connected Intelligence #1: What is a Digital Twin?
Advances in digital tooling are enabling a more systemic approach to change, providing us a powerful opportunity to start identifying and modelling opportunities in our organisations.
Press Release
There are currently no press releases with this filter
White Papers
How All Customer Service Providers Can Learn from Cross-Industry Innovations in Supporting Their Vulnerable Customers
Our white paper provides actionable insights for enhancing customer support across various sectors.
Voice of the Customer
This white paper presents Davies' comprehensive framework that integrates data capture, analysis, stakeholder engagement, and actionable outcomes.
The Power of Customer Communication Management
Building Lasting Relationships through Clear, Consistent, Personalised, and Effortless Interactions