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How to Measure and Monitor FMI Risk
For CCPs, there is an expectation that in extreme circumstances, default funds can be used, and there have been recent examples of this happening.
Automating Assurance – Helping a client automate their quality framework
A UK energy supplier asked us to provide analytical resource as they wanted to outsource the build of the automated quality framework in speech analytics
Learning without noticing: reaching the modern learner
Provide employees with opportunities to learn even when they don’t realise it
Blog
Surveys … Apparently They’re Dead!
Rather than falling into the trap of meaningless metrics, the impact of surveys lies in their ability to extract actionable insights through well-crafted questions and informed analysis.
Reflecting on the FCA’s Consumer Duty Anniversary Presentations
Last week marked the 1-year anniversary of the FCA’s Consumer Duty regulation, a milestone commemorated with a series of presentations ...
Generative AI: The Hidden Costs
What Every Business Must Know
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White Papers
How All Customer Service Providers Can Learn from Cross-Industry Innovations in Supporting Their Vulnerable Customers
Our white paper provides actionable insights for enhancing customer support across various sectors.
Voice of the Customer
This white paper presents Davies' comprehensive framework that integrates data capture, analysis, stakeholder engagement, and actionable outcomes.
The Power of Customer Communication Management
Building Lasting Relationships through Clear, Consistent, Personalised, and Effortless Interactions