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How to Measure and Monitor FMI Risk
For CCPs, there is an expectation that in extreme circumstances, default funds can be used, and there have been recent examples of this happening.
Automating Assurance – Helping a client automate their quality framework
A UK energy supplier asked us to provide analytical resource as they wanted to outsource the build of the automated quality framework in speech analytics
Learning without noticing: reaching the modern learner
Provide employees with opportunities to learn even when they don’t realise it
Blog
Connected Intelligence #2: Digital Twins vs Static Models
The power of a digital twin lies in the centralisation and connectedness of Operational Intelligence in a single platform.
Connected Intelligence #1: What is a Digital Twin?
Advances in digital tooling are enabling a more systemic approach to change, providing us a powerful opportunity to start identifying and modelling opportunities in our organisations.
Enterprise AI – Data underpins implementation success
AI is not a technology solution, it is impacting ways of working for customers and employees and will need adequate change management investment.
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Elevating customer engagement: AI driven future of customer experience
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Building a resilient customer experience for vulnerable customers
The moral, legal and commercial drivers behind creating an improved customer experience (CX)
Contact Centre Resourcing
Finding balance in your Hybrid Model