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News & Insights



Banking & Markets

How to Measure and Monitor FMI Risk 

For CCPs, there is an expectation that in extreme circumstances, default funds can be used, and there have been recent examples of this happening.

Customer Experience

Automating Assurance – Helping a client automate their quality framework

A UK energy supplier asked us to provide analytical resource as they wanted to outsource the build of the automated quality framework in speech analytics

People & Organisational Performance

Learning without noticing: reaching the modern learner

Provide employees with opportunities to learn even when they don’t realise it


Customer Experience
London building with AI graphic

Generative AI: The Hidden Costs

What Every Business Must Know

Customer Experience

Connected Intelligence #2: Digital Twins vs Static Models

The power of a digital twin lies in the centralisation and connectedness of Operational Intelligence in a single platform.

Customer Experience

Connected Intelligence #1: What is a Digital Twin?

Advances in digital tooling are enabling a more systemic approach to change, providing us a powerful opportunity to start identifying and modelling opportunities in our organisations.

Press Release

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White Papers

Customer Experience

Voice of the Customer

This white paper presents Davies' comprehensive framework that integrates data capture, analysis, stakeholder engagement, and actionable outcomes.

Customer Experience

The Power of Customer Communication Management

Building Lasting Relationships through Clear, Consistent, Personalised, and Effortless Interactions

Customer Experience

Elevating customer engagement: AI driven future of customer experience

Complete the form below for the full whitepaper