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How to Measure and Monitor FMI Risk
For CCPs, there is an expectation that in extreme circumstances, default funds can be used, and there have been recent examples of this happening.
Automating Assurance – helping a client automate their quality framework
A UK energy supplier asked us to provide analytical resource as they wanted to outsource the build of the automated quality framework in speech analytics.
Learning without noticing: reaching the modern learner
Provide employees with opportunities to learn even when they don’t realise it
Blog
Bereavement Process – supporting customers at a challenging time
Easing the bereavement process with empathy, choice, and smarter support.
There’s More to Customer Listening Than Just Surveys
Unlocking the true voice of your customers.
CX metrics are just a number: How to capture and analyse Voice of the Customer feedback surveys
Discover the importance of your Voice of Customer analysis and how to action the insights you gain from it in our latest blog.
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White Papers
Cross-Industry Lessons for Supporting Vulnerable Customers
Our white paper provides actionable insights for enhancing customer support across various sectors.
Voice of the Customer
Whether you’re starting a Voice of the Customer programme or looking to improve an existing one, this paper offers practical guidance.
The Power of Customer Communication Management
At Davies, we help organisations design and implement communication strategies that work.