How All Customer Service Providers Can Learn from Cross-Industry Innovations in Supporting Their Vulnerable Customers - Davies

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How All Customer Service Providers Can Learn from Cross-Industry Innovations in Supporting Their Vulnerable Customers

Our white paper provides actionable insights for enhancing customer support across various sectors.

Discover Cross-Industry Innovations

Our white paper, “How All Customer Service Providers Can Learn from Cross-Industry Innovations in Supporting Their Vulnerable Customers,” provides actionable insights for enhancing customer support across various sectors.

Key Highlights:

  1. Innovative Practices:
    • Learn from financial services, water, energy, and communications industries.
    • Understand the impact of regulations like the FCA’s Consumer Duty on customer service.
  2. Case Studies:
    • Discover how Santander, South East Water, and Zurich are leading with inclusive services.
    • Explore successful initiatives that improve customer support and inclusivity.
  3. Tech Advancements:
    • See how AI and digital tools bridge accessibility gaps.

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Meet the experts

Michael Anderson

Vice President - Business Development

Customer Experience

With over 35 years of global customer management experience, I have a deep understanding of customer strategy, operational excellence, and service delivery.

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