Case Studies
Simulations speeds up time to competency
Our client was experiencing challenges in attrition and maintaining professional standards when needing to engage an outsourced CS Team in supporting their customers with their medical device products.
Coaching Blended Experience
The client wanted our help to build on their existing offer to deliver a more practical and advanced performance coaching solution.
Confidence with Vulnerable Customers
Esure approached us to enhance their knowledge and confidence in supporting vulnerable customers through digital learning.
Agent Onboarding Transformation
Our Multinational Retail Brand Client came to us with a challenge in their CX team, an area with relatively high attrition and a lot of investment in days spent delivering new associate onboarding.
Adaptive compliance content & strategy
A global insurance company were aware that their in-house Learning Management System (LMS) was perhaps not being used to its fullest potential, with key learning not always reaching the intended employees.
Adaptive learning for 3,000 learners
Using our learning expertise, we collaborated with a global retailer to create a dynamic transformation of their mandatory learning content.