Case Studies Archive - Davies

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Case Studies

Specialist Operations

Revamping fraud management for a prominent UK consumer lender: Addressing backlog and streamlining operations

A leading UK consumer lender faced a significant challenge when they experienced a backlog of several thousand fraud notifications.

Specialist Operations

Enhancing compliance and customer onboarding: A KYC review success story for a major commercial bank

When faced with tight timeframes and limited access to customer data, the bank’s Chief Compliance Officer approached Davies for assistance in conducting a historic Know Your Customer (KYC) review for the onboarding process of a group of commercial customers.

Specialist Operations

Providing operational resilience for the Ombudsman Service

The Ombudsman Service supports consumers and businesses in the highly regulated energy and communications sectors, intervening when disputes aren’t resolved within eight weeks of being raised.