Case Studies
Specialist Operations
Revamping fraud management for a prominent UK consumer lender: Addressing backlog and streamlining operations
A leading UK consumer lender faced a significant challenge when they experienced a backlog of several thousand fraud notifications.
Specialist Operations
Enhancing compliance and customer onboarding: A KYC review success story for a major commercial bank
When faced with tight timeframes and limited access to customer data, the bank’s Chief Compliance Officer approached Davies for assistance in conducting a historic Know Your Customer (KYC) review for the onboarding process of a group of commercial customers.
Specialist Operations
Providing operational resilience for the Ombudsman Service
The Ombudsman Service supports consumers and businesses in the highly regulated energy and communications sectors, intervening when disputes aren’t resolved within eight weeks of being raised.