Case Studies
Supporting customer collections
Major UK bank with 500 seat collections and debt management contact centre. Requirement to negate 30% increase in activity due to Covid-19 “payment holidays”.
Improving a water supplier’s tariff for vulnerable customers
Davies delivered streamlined services for vulnerable customers supported by insight analysis.
UK insurer gets to grips with vulnerability
Davies were asked to assess and recommend how to close gap on FCA vulnerable customer regulation requirements.
Driving CX transformation through customer communication design for a large Insurance Business
Davies was asked to assess and then design a transformative customer communication strategy, encompassing new channels, future needs, and a cost-effective omni-channel mix, to ensure consistent, supportive experiences across all touchpoints.
Global Tier 1: Actimize Implementation & Cloud Support
A major global bank required support in implementing Actimize for its banking operations and integrating Actimize with the bank’s existing monitoring ecosystem.
Top 5 Global Tier 1: Actimize Cloud Implementation
A global Tier 1 bank required our Actimize expertise to deliver the Actimize solution into its new transaction banking business as well as deploy it onto AWS.