Case Studies Archive - Davies

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Case Studies

People & Organisational Performance

Simulations speeds up time to competency

Our client was experiencing challenges in attrition and maintaining professional standards when needing to engage an outsourced CS Team in supporting their customers with their medical device products.

People & Organisational Performance

Coaching Blended Experience

The client wanted our help to build on their existing offer to deliver a more practical and advanced performance coaching solution.

People & Organisational Performance

Confidence with Vulnerable Customers

Esure approached us to enhance their knowledge and confidence in supporting vulnerable customers through digital learning.

People & Organisational Performance

Agent Onboarding Transformation

Our Multinational Retail Brand Client came to us with a challenge in their CX team, an area with relatively high attrition and a lot of investment in days spent delivering new associate onboarding.

Customer Experience

Supporting customer collections

Major UK bank with 500 seat collections and debt management contact centre. Requirement to negate 30% increase in activity due to Covid-19 “payment holidays”.

Customer Experience

Improving a water supplier’s tariff for vulnerable customers

Davies delivered streamlined services for vulnerable customers supported by insight analysis.