Blog Archive - Davies

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Customer Experience
Survey being filled out

Surveys … Apparently They’re Dead!

Rather than falling into the trap of meaningless metrics, the impact of surveys lies in their ability to extract actionable insights through well-crafted questions and informed analysis.

Customer Experience

Reflecting on the FCA’s Consumer Duty Anniversary Presentations 

Last week marked the 1-year anniversary of the FCA’s Consumer Duty regulation, a milestone commemorated with a series of presentations ...

Customer Experience
London building with graphic, depicting market abuse and conduct risk

Generative AI: The Hidden Costs

What Every Business Must Know

Customer Experience

Connected Intelligence #2: Digital Twins vs Static Models

The power of a digital twin lies in the centralisation and connectedness of Operational Intelligence in a single platform.

Customer Experience
Woman with a Virtual Reality Headset

Connected Intelligence #1: What is a Digital Twin?

Advances in digital tooling are enabling a more systemic approach to change, providing us a powerful opportunity to start identifying and modelling opportunities in our organisations.

Customer Experience
Human communicating with AI Robot

Enterprise AI – Data underpins implementation success

AI is not a technology solution, it is impacting ways of working for customers and employees and will need adequate change management investment.