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Customer Experience
CX metrics are just a number: How to capture and analyse Voice of the Customer feedback surveys
Discover the importance of your Voice of Customer analysis and how to action the insights you gain from it in our latest blog.
Customer Experience
Customer Surveys: Which CX Metric should I use?
Figuring out which CX metric should underline your customer surveys can be a minefield. Here, we break it down.
Customer Experience
Surveys … Apparently They’re Dead!
Rather than falling into the trap of meaningless metrics, the impact of surveys lies in their ability to extract actionable insights through well-crafted questions and informed analysis.
Customer Experience
Reflecting on the FCA’s Consumer Duty Anniversary Presentations
Last week marked the 1-year anniversary of the FCA’s Consumer Duty regulation, a milestone commemorated with a series of presentations ...
Customer Experience
Generative AI: The Hidden Costs
What Every Business Must Know
Customer Experience
Connected Intelligence #2: Digital Twins vs Static Models
The power of a digital twin lies in the centralisation and connectedness of Operational Intelligence in a single platform.