Blog
Customer Experience
GenAI for CX: success is where preparation and opportunity meet
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Customer Experience
Generative AI in Business: with great power, comes great responsibility
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Customer Experience
Davies analytics experts assess Awaken
In this second part of our conversational analytics vendor assessment, we are going to be taking a look at Awaken
Customer Experience
Davies analytics experts assess Prodigal
Does Prodigal's AI-powered analytics solution meet expectations?
Customer Experience
The festive freeze: Maintaining customer outcomes during the busy period
Good customer outcomes are crucial for promoting customer loyalty, building a great reputation for your business, and ensuring you stay ...
Customer Experience
Compassionate customer service: How real-time analytics can power respectful customer journeys
We all want to feel respected by others—especially when you’re reaching out to an organisation about a product or service you have invested in or are considering doing so.