Use Cases:

Quality & Compliance

Transform your ability to monitor quality and regulatory compliance in the contact centre with interaction analytics. 

Instead of relying on ad hoc call listening, our solutions help you check that scripts are being adhered to and essential information given in every call. Our services also provide you with detailed evidence to demonstrate compliance – plus the ability to flag potential breaches promptly and take action. 

It’s a more systematic, dependable and demonstrable approach to compliance and quality monitoring that can also have an immediate impact on retention and customer satisfaction.  

Detailed evidence to demonstrate compliance
Improve customer retention and satisfaction

Clients we've helped

    Keep up to date with Davies

    Related Use Cases

    Fraud Prevention

    Find out more

    Sales Effectiveness

    Find out more

    Operational Efficiency

    Find out more

    Customer Experience

    Find out more

    Talk to the experts

      First Name
      Job Title
      What would you like to discuss with us?
      Submitting... please do not press submit again. You should receive a confirmation shortly.