Use Cases:

Customer Experience

It’s only logical that the best way to improve your CX is to listen to what customers are telling you. But – beyond periodic surveys and post-interaction snapshots – most organisations have little insight into the issues that matter most to their customers. What’s driving calls and traffic? What are the causes of dissatisfaction?  

Our insight and analytics services can help you get to the root of the matter. We’ll examine large volumes of interactions, at speed, to pinpoint recurring issues and deliver actionable insights that can have an instant impact on the CX. That might mean process or system changes, personalised training for advisers or improved products and packages. 

After using analytics to examine their CX, our clients typically see a 20-point improvement in NPS. 

Real insight into customer experience
Significant, measurable improvement

Clients we've helped

    Keep up to date with Davies

    Related Use Cases

    Sales Effectiveness

    Find out more

    Quality & Compliance

    Find out more

    Operational Efficiency

    Find out more

    Fraud Prevention

    Find out more

    Talk to the experts

      First Name
      Surname
      Email
      Phone
      Company
      Job Title
      What would you like to discuss with us?
      Message
      DISCOVER MORE