Making the right insourcing and outsourcing decisions
for effective customer experience

How we can help

With established business process outsourcers still recovering from the impact of the pandemic, as well as facing the challenge of new delivery models – such as on-demand capacity and crowdsourced or GigCX – the managed services landscape is more complex and competitive than ever.

Our goal is to help organisations navigate the CX sourcing market, advising on strategy, helping with supplier selection, and guiding organisations through the procurement process and practical transition to a new contract.

Sourcing Use Cases

Back Office

Find out more


Find out more

Customer Self Service

Find out more

Digital Transformation

Find out more

How we help

Whether you need to improve performance, respond to regulatory changes or need advice on the right CX strategy for your business, our experienced team of experts can deliver.

We help our clients answer critical questions across a range of complex markets and develop and execute plans that delivers sustainable value. With proven toolkits our passionate teams we create actionable plans that create value that works for you and your customers – Davies can help you to assess, benchmark and deliver rapid change, taking your customer experience to market-leading level.

    Keep up to date with Davies

    Talk to the experts

      Submitting... please do not press submit again. You should receive a confirmation shortly.

      Sean Keane

      Director of Consulting Services



      T: 07435 762325

      Linkedin logo

      Michael Anderson

      Vice President, Canada

      North America


      T: +1 647 929 9002

      Linkedin logo