Insight & Analytics

Improve business performance and the
customer experience with analytics-led insights

How we help our clients

Your business generates so much data. Use it. 

What’s the best source of information about your customer experience? Your customers themselves.  

Our insight and analytics services are designed to help you listen to them. Our expert team help you put interaction analytics to work, answering the questions that matter most and delivering rich insights to help your business to grow, improve processes, lower costs and reduce risks 

We offer a unique managed service that delivers answers at speed – or can work with your in-house analytics solution to deliver unprecedented value from it. Typically, our analytics projects result in a return on investment of between 4x and 10x your project costs. 

Insight & Analytics Use Cases

Customer Experience

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Fraud Prevention

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Operational Efficiency

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Quality & Compliance

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Sales Effectiveness

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How we help

Whether you need to improve performance, respond to regulatory changes or need advice on the right CX strategy for your business, our experienced team of experts can deliver.

We help our clients answer critical questions across a range of complex markets and develop and execute plans that delivers sustainable value. With proven toolkits our passionate teams we create actionable plans that create value that works for you and your customers – Davies can help you to assess, benchmark and deliver rapid change, taking your customer experience to market-leading level.

Keep up to date with Davies

Talk to the experts

Sarah Green

Head of Enterprise Sales

UK

E: sarah.green@davies-group.com

T: 07515176461

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Michael Anderson

Vice President, Canada

North America

E: Michael.Anderson@davies-group.com

T: +1 647 929 9002

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