News & Insights
Whitepapers
Filter
Latest: Whitepapers
-
Supporting vulnerable customers and building employee resilience…
Solution, Outsourcing Advisory, Insight & Analytics, CX Operating Model -
Building a resilient customer experience for vulnerable…
Solution, CX Operating Model -
The lasting impact of the Great Resignation
Solution, CX Operating Model -
Outsourcing to support your hypergrowth trajectory
Outsourcing Advisory, Digital CX & Technology
-
The FCA's new Consumer Duty
-
Using conversational AI in customer experience
-
Why Multi-Channel Must Mean Multiple Choice
Insight & Analytics, Healthcare, Financial Services, Public Sector, Utilities -
Ready to Chat?
Insight & Analytics, Financial Services, Utilities, Retail
-
What Does It Take To Create A…
CX Operating Model, Financial Services -
Outsourcing: The Digital Transformation
Outsourcing Advisory -
Making the Case For Investment
CX Operating Model -
Making customer interaction analytics pay
Insight & Analytics, Financial Services, Public Sector, Professional Services, Retail
-
A Toolkit for Our Times - Support…
CX Operating Model, Public Sector -
Making it Better - Strategies for Managing…
CX Operating Model, Financial Services -
Top Tips for Successful Channel Integration
CX Operating Model -
Top Tips for Multi-channel Analytics
Insight & Analytics
-
Top Tips for Acquiring Meaningful Customer Surveys
CX Operating Model -
The People Factor
Insight & Analytics, Intelligent Automation, CX Operating Model -
Top Tips For Reviewing Your Locations Choices
CX Operating Model, Financial Services, Utilities, Professional Services, Retail -
Artificial Intelligence - The Rise in Chatbot…
Insight & Analytics, Financial Services, Public Sector, Professional Services, Retail
-
Using Speech Analytics to Analyse Customer Effort…
Insight & Analytics, Financial Services, Public Sector, Professional Services, Retail -
Is Customer ‘Noise’ Overwhelming Your Service Operation…
Insight & Analytics, Healthcare, Financial Services, Professional Services -
Can Complaints Really Be A Gift? -…
CX Operating Model, Financial Services, Retail -
How The Operating Model For Service Management…
CX Operating Model, Food & Drink, Financial Services, Retail, Insurance
-
The 2020 Gig Customer Service Report -…
CX Operating Model, Financial Services, Utilities, Retail -
Finding Your North Star
Food & Drink, Charity, Healthcare, Financial Services, Media, Public Sector, Utilities, Professional Services, Retail, Insurance -
The 2020 Gig Customer Service Report
Financial Services, Utilities, Retail -
6 Elements Of A CX Quality Monitoring…
Insight & Analytics
