Empowering businesses to improve their CX and
optimise their operations to drive transformation and sustainable growth
Our Consulting solutions
We deliver innovation, insight and technology solutions for organisations of all sizes and sectors. Our specialist management consulting services enhance business performance, improve customer experiences, optimise costs, and create the resilience and agility to sustain profitable growth.
Guiding you through your CX transformation
North Star
Develop the CX vision your business needs to meet the challenges of today and tomorrow. We will help you create a clear vision of the customer experience you want to offer and make that a reality, delivering customer satisfaction, retention and profitable growth.
CX Operating Model
Align your operations with the CX you want to deliver. Our expert team will help you rethink the way you operate – not just to enhance the CX but to build resilience, increase agility, reduce costs and underpin sustainable growth.
Intelligent Automation
Streamlining services. Moderating costs. Enhancing customer experience. Improving productivity. Intelligent automation can change how your business operates for the better.
Insight & Analytics
Whether to drive efficiencies, improve service or increase revenue, the best way to propel change within your business is to use the data you have available. Gain insight from your interactions and put analytics to work across your business.
Digital CX and Technology
How much value are you getting from your CX technology? What solutions would enrich the CX and improve performance? We’ll help you select the right solutions for the right tasks, and maximise value from your technology investments.
Outsourcing Advisory
With new delivery models and new suppliers, outsourcing is evolving fast. Use our experience to drive more value from your existing outsourcing relationships and make more informed decisions about new ones.
12 ways to stay on top of contact centre quality and compliance
Targeting risky agents - Helping a client extract significant value from speech analytics
Latest news & insights
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Davies Rebrands Ember to Davies Consulting
LONDON, UK – 1 February 2021 – Davies, the leading specialist professional services and technology business,…
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Delivering Annualised Savings of £1.6 Million through Automating Fraud Detection
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Davies’ View: The Latest ContactBabel Inner Circle Guide to the Voice of the Customer Report
60% of UK respondents still aren’t using speech analytics – even…
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6 Elements Of A CX Quality Monitoring Framework
Your CX advisors and front-line staff are the voice of your…
